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10 Tips and Essentials for Managing your Remote Employees

Working remotely has become the new normal in many businesses. Many managers are now faced with the task of providing a work environment that encourages growth and collaboration. Some businesses that are new to managing remote employees are discovering that the traditional in office style management is not compatible with their remote employees. Management processes must shift and adjust to this new work environment to keep remote teams productive and effective. Managers must also become…

Last Updated on October 15, 2020

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The Simple Guide to Implementing Remote Employee Monitoring

With the onset of the 2020 coronavirus (COVID-19) pandemic, the number of companies switching their staff to remote work has accelerated. As businesses around the world begin to reopen, telecommuting will most likely remain prevalent in the workforce. While teleworking helps everyone stay safe and healthy, many companies are faced with unique challenges. How do you monitor employees working remotely? Employee monitoring is used to improve employee productivity, accurately bill clients, ensure business is running…

Last Updated on September 1, 2020

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Top 10 Call Recording Software Options

Enterprise Management 360 recognized an important need for call recording and how it plays in the call center world. Recording calls between agents and customers allows call centers to utilize these calls for training and improve customer service. Enterprise Management 360 compiled a list of the top 10 call recording software providers. There are numerous options provided, some ranging from a pure cloud service (they provide call recording with their telephone phone service) as well…

Last Updated on January 10, 2020

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Call Recording Laws - Friend, Foe, or a Draconian Law

Call Recording Laws – Friend, Foe, or a Draconian Law Recording calls is one of the many pieces that help these businesses achieve and meet customer demands. However, despite this tool being an important piece in the overall business cogwheel, customers and privacy laws are in a constant battle against it. This paper will address the issues concerning call recording in a business environment and how, despite their efforts to improve customer service, the laws…

Last Updated on August 28, 2020

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How To Record A Phone Call

How To Record A Phone Call Recording a phone call on its face seems like a fairly easy and straight forward operation. However, the moment you begin to dig a little deeper you quickly discover that to record a simple phone call is not so simple after all. There are a number of factors to consider when recording your calls. This article will be a general overview of the process and steps to consider, but…

Last Updated on February 25, 2020

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Call Recorder - How To: Record calls from remote site or remote workers

We get a few calls each month from business owners who need to record 5, or 10, or 15 different locations or remote employees. But here in lies the rub, each location only has 1, 2 or 3 phones that need to be recorded. This particular scenario is fairly common and shows that these business owners recognize the need for call recording. One, they see the value of listening to calls and monitoring their employees,…

Last Updated on August 28, 2020

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VSLogger Recorder - New Release

Versadial Releases 4.9.1 VSlogger and Adutante This intermediate release focuses on the administrative backend to help improve configuration and optimization for large scale recording deployments. This release includes: VSLogger – User interface for VOX activity detection configurationAdutante – Combined user permissions viewPerformance optimization for systems with 100 or more channels These changes will improve the administrative side experience for configuration and setup, as well as ongoing maintenance. Although not as exciting as a front end…

Last Updated on February 4, 2021

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On-Demand Speech Analytics – Reduce the Cost of Entry to Speech Analytics Technology

Speech analytics technology is quickly becoming common in many call centers. Managers love it because it allows calls to be quickly converted into text, allowing for an easy and efficient way to analyze calls for trends, keywords, and general meta-data. Although useful, speech analytics providers charge a fee to transcribe the calls, usually based on either call volume or processing hours. The costs required to transcribe recordings can quickly add up, and due to this,…

Last Updated on January 20, 2021

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Excerpt: Speech Analytics on your Horizon

By. Gary Audin – Excerpt from (Speech Analytics on your Horizon – July 2, 2019) Speech analytics are becoming mainstream in banking, finance, insurance, and business process outsourcing. Speech analytic systems can be part of contact centers where they can be used to capture conversations in order to detect behavior patterns, used to draw conclusions, and produce data that informs business decision making. Agents, supervisors, and product planners can develop business plans. The value of…

Last Updated on February 1, 2021

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Best Call Recording Software - Cloud Based Call Recording vs. On Premises Call Recording

Attempting to find the best call recording software for your business can be a daunting task. There are a lot of options out there, add the number of businesses offering call recording and throw in the misperception of on premises vs. cloud based call recording, it can become a confusing task. As Voice over IP or VoIP technology continues to develop, it is becoming the go-to phone solution for many small to medium-sized businesses. Implementation…

Last Updated on October 21, 2021