Versadial Call Recording
You work hard to keep your business running smoothly and efficiently, but as in life…a few bumps in the road do occur. Sometimes these bumps involve a “he said, she said” scenario. How can you protect yourself from this never ending bump? Call Recording! Yes, recording your business to business or business to consumer phone calls can help avoid most “he said, she said” bumps! (more…) Last Updated on January 31, 2019
Last Updated on January 31, 2019
Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…
Last Updated on September 28, 2020
Need to maintain PCI Compliance with call recording software? PCI Compliance requires all companies recording phone conversations to handle credit card details with the utmost security. Versadial recording products (VSLogger Engine and VSLogger Unlimited) provide ever extending technology features which help Versadial customers to become PCI DSS compliant. (more…) Last Updated on September 21, 2020
Last Updated on September 21, 2020
A Southern-State Highway Patrol was faced with a problem all too common today. The cost of a maintenance contract on an outdated voice logger was not justified by the marginal quality of support the manufacture provided. The Patrol began looking for ways to improve their situation. After further investigation they learned that they could replace their old system with a new, more flexible Versadial voice logger for just about the cost of a couple years…
Last Updated on December 21, 2020
Published in the Jan 15, 2006 issue of Call Center Times If you work with a call center in any way you quickly realize the tremendous influence every call has on how your customers perceive your organization. And with recent studies showing consumers currently giving call centers a D+ grade on customer experience it is just as apparent how critical it is to improve call quality. (more…) Last Updated on January 11, 2021
Last Updated on January 11, 2021