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Dental Industry Call Recorder - Testimonial

I would like to take a moment to thank you and the entire staff at Vesadial for the exceptional service and attention you have given myself and my practice in solving my call recording solution. It has been a month since implementing your product and I now realize I should have done this years ago. In fact I would say to my colleagues they are making a mistake if they delay any longer in doing…

Last Updated on August 10, 2020

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Voice Logging and Call Logging....what is it?

Voice logging and call logging is actually the same thing. It involves recording phone lines, radio lines, or VoIP lines. Then using a system or software to help monitor and mark these calls and recordings for reference or internal training. Most of the time, the phrases voice logging and call logging are used in a business environment. They are also usually on a large scale, recording multiple lines (up to 256 lines on a single…

Last Updated on January 31, 2019

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Best Recording Software to Record and Monitor Business Phones

The best recording software for monitoring and archiving your phone calls in your business is usually a subjective matter. It really depends on what you will be recording, how, and why. There are a lot of great solutions out there, it is just a matter of taking the time to understand your needs and then finding a solution that solves those needs but also doesn’t hurt your business in the process. (more…) Last Updated on…

Last Updated on February 4, 2021

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Call Monitoring Software Improves Your Overall Business Productivity

Last week we spoke about recording your phone calls to avoid a possible “bump in the road” situation. Although call recording can help reduce your business liability, it also has a positive effect on your overall business productivity. By monitoring your phone calls you can use the call recordings as a sales aid training tool, watch out for possible breaches of security and make your employees be more efficient with their time. (more…) Last Updated…

Last Updated on October 27, 2020

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Recording Telephone Calls Can Save You In Legal Situations

You work hard to keep your business running smoothly and efficiently, but as in life…a few bumps in the road do occur. Sometimes these bumps involve a “he said, she said” scenario. How can you protect yourself from this never ending bump? Call Recording! Yes, recording your business to business or business to consumer phone calls can help avoid most “he said, she said” bumps! (more…) Last Updated on January 31, 2019

Last Updated on January 31, 2019

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Recording Phone Calls Kept Tow Company From Being Sued

Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…

Last Updated on September 28, 2020

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Need to maintain PCI Compliance with call recording software?

Need to maintain PCI Compliance with call recording software? PCI Compliance requires all companies recording phone conversations to handle credit card details with the utmost security. Versadial recording products (VSLogger Engine and VSLogger Unlimited) provide ever extending technology features which help Versadial customers to become PCI DSS compliant. (more…) Last Updated on September 21, 2020

Last Updated on September 21, 2020

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Highway Patrol Captures Voice Logging Savings with Versadial

A Southern-State Highway Patrol was faced with a problem all too common today. The cost of a maintenance contract on an outdated voice logger was not justified by the marginal quality of support the manufacture provided. The Patrol began looking for ways to improve their situation. After further investigation they learned that they could replace their old system with a new, more flexible Versadial voice logger for just about the cost of a couple years…

Last Updated on December 21, 2020

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More effective call monitoring...without the cords

Published in the Jan 15, 2006 issue of Call Center Times  If you work with a call center in any way you quickly realize the tremendous influence every call has on how your customers perceive your organization. And with recent studies showing consumers currently giving call centers a D+ grade on customer experience it is just as apparent how critical it is to improve call quality. (more…) Last Updated on January 11, 2021

Last Updated on January 11, 2021