in

Manage Multiple Call Center Locations from Anywhere with Adutante

Simply put, managing multiple locations can be tough. There are several management teams and multiple agents that all have the same goals and practices, but due to the many locations, have a hard time achieving those goals.  Uniting multiple locations with Adutante makes achieving goals much easier and increases productivity of the managers and agents. If you operate multiple locations with 50 agents at each location with an additional 10 “stay-at-home” agents, keeping up with every…

Last Updated on January 31, 2019

in

Telephone Recording Laws: Notification & Consent

Last week we looked at the different telephone recording laws; today we look at the wording of these laws and what it means for you. The wording of the telephone recording laws in the U.S is significant. States are classified as all or one party notification but require consent from the participants on the call. This means that parties on the call must be notified of the recording in order to either give or take…

Last Updated on January 31, 2019

in

Telephone Recording Laws: The Basics

We get a lot of questions regarding the legality issues of call recording. Your best option is to always ask your legal advisor, but it’s important to have a basic understanding of the general telephone recording laws. There are two sets of telephone recording laws; there are the laws that pertain to the government recording civilian calls, formally known as wiretapping. We are not a government entity and these laws do not apply to us.…

Last Updated on October 19, 2020

in

Employee Productivity: Capture it

There’s Facebook and Twitter. You also have Google+ and LinkedIn. These are the four most well-used and well-known social networking websites. They’re great for keeping in touch with friends and family, and even better for your ‘friends-on-this-social-networking-site-but-really-I-just-want-to-know-about-your-life-so-I-can-feel-better-about-mine’ type of friends (you know you have them). (more…) Last Updated on January 20, 2021

Last Updated on January 20, 2021

in

Imperative Business Tools: Cardinal Points and Recording Software

North, South, East and West: the four cardinal points that can either help you reach your destination, or help you get lost along the way. Saying one direction when you actually mean another can make a huge difference in not only where you end up, but also how long it takes you (or someone else) to get there. The four cardinal points can also be imperative to the operation of certain businesses. Tow truck companies…

Last Updated on January 11, 2021

in

Checksum Error, to Verify a Recorded Call

Checksum Some of us have run into this error…most likely when you are booting up your PC in the morning and your computer runs through a few internal verifications. And low and be-hold…the dreaded checksum error pops up, letting you know something on your PC was altered. The definition of a Checksum by Wikipedia is: The integrity of the data can be checked at any later time by re-computing the Checksum and comparing it with the stored one. If…

Last Updated on January 11, 2021

in

Smart Phone Overload. How do you choose just one?

In the next few months several smart phones will be released: iPhone 5, Motorola Droid RAZR Maxx HD, and the Nokia Windows 8 phone.  This has absolutely got to be the best list of smart phones in the past decade and I am not sure which one will make the bigger splash. (more…) Last Updated on December 14, 2020

Last Updated on December 14, 2020

in

The Real Technology Demon

In the past few days, reports about Apple and Google have been a real hot topic. Some are starting to suggest that Apple is moving towards becoming a monopoly while others suggest that Google is trying to take over the world. Apple has sued Samsung over patents that infringed upon the design of Apples’ iPhone. Apple was awarded one billion dollars in the settlement, but most predict that Apple will gain much more than the…

Last Updated on December 14, 2020

in

Call Recording Software - Mini Survey

We need your input for our call recording software. We are in the midst of a slight redesign of one of our recording solutions, and we would love to hear from you…our customers and future customers! What do you wish a call recording software could fulfill or accomplish? (more…) Last Updated on December 28, 2020

Last Updated on December 28, 2020

in

Smart Phones, the New Currency

You know that wallet sitting in your back pocket or purse? Get rid of it; you won’t be needing it again. Google is hoping this becomes the norm in the next few years with their newly developed app, the Google Wallet. (more…) Last Updated on February 4, 2021

Last Updated on February 4, 2021