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How to Source Your Own Outsourcing Call Center

Let’s face it, we live in a global economy that is becoming increasingly profit-driven but our margins are smaller than ever. The fact that 200 of the Fortune 500 companies in the US are actively involved in some measure of back office outsourcing is tantamount to that reality. Outsourcing began to bloom sometime in the 1970’s as technologies started to make the planet a smaller more accessible place. As our perceptions of distance and boundaries…

Last Updated on January 31, 2019

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Call Center Challenges

The Outsourcing Revolution drafted by Michael F. Corbett back in 2004 outlined what some of the managers of busy call centers felt were the biggest difficulties they faced in day-to-day operations.  In this work, Corbett mentioned complaints such as: Having to increase productivity while utilizing less capital Concern over negative social media postings Getting and keeping the right people While I agree with the majority of the report, it really comes down to one very…

Last Updated on October 19, 2020

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Resellers Wanted for Call Recording Software

Versadial is looking for qualified telecom and IT professionals who want to add call recording software to their tool-belt. The demand for call recording continues to grow year-after-year. A Versadial call recording solution goes beyond simple call logging and provides businesses and call centers a tool to help increase customer satisfaction and business growth.   Last Updated on October 5, 2020

Last Updated on October 5, 2020

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Call Recording Search and Monitoring Means You Can Conduct Customer Surveys to Improve Your Services

Customer surveys are one of the most effective and popular methods of receiving customer feedback. Pop-outs and bounce screens asking for a quick review of a company provide invaluable feedback for company analytics. Who is most likely to rate or review your company? The most and least satisfied. As we stated in our previous blog post, 90% of customers prefer the telephone when it comes to solving customer service problems. If you aren’t technically savvy…

Last Updated on January 30, 2019

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How to Reduce Customer Attrition by Investing in Your Most Valuable Asset

Customer attrition, also known as customer churn, customer turnover and customer defection, is bad news for your business by any name. It would be a big enough problem if your business was simply bleeding customers. One estimate puts the cost of customer attrition within the telecommunications industry alone at a staggering $10 billion per year. That’s a lot of cash to leave on the table. (more…) Last Updated on December 17, 2019

Last Updated on December 17, 2019

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The Complicated Legality of Voice Recording in 2013

The US Justice Department is in hot water this month due to revelation that they secretly seized the records of hundreds of hours of calls made by Associated Press journalists and their editors. Phone records and phone recordings are a delicate matter on the political front, but also on the business and personal front. There are two main sets of telephone recording laws: government recording civilian laws, which are considered wiretapping and require a search…

Last Updated on November 4, 2020

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Call Recording Return on Investment - Explainer Video

Call recording has come a long way since the early 90’s. It has evolved into a complete workforce optimization package and can be used as a dedicated sales training tool. With the ability to record calls, listen, grade, and create reports, you have a business tool that can help boost your revenue and run your business more efficiently. (more…) Last Updated on January 11, 2021

Last Updated on January 11, 2021

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How to Convert to Business VoIP in 5 Easy Steps

VoIP technology  has a reputation of being the cheapest phone service on the market. VoIP, Voice over Internet Protocol, is the technology that makes and receives phone calls using the Internet instead of using old fashioned land-lines. Internet calling is vastly cheaper and easier to handle than traditional phone services. You already know that you want to try out VoIP phone service as your business telephone system, but maybe you have a few leftover questions before…

Last Updated on November 4, 2020

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Adutante – where did that come from?

Adutante is our latest and greatest call recording solution. Adutante brings significant new features to the table: A richer user interface, screen capture, desktop analytics, extensive quality control tests, and reports are all readily available. (more…) Last Updated on January 31, 2019

Last Updated on January 31, 2019