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How to record ISDN BRI and PRI lines

Integrated Services Digital Network (ISDN) is a technology that was created in the 1980s. This technology grew in popularity because it can deliver high speed voice, video, images, data, etc. This article will explore ISDN, the related technology for ISDN communication and how to record calls using this communications standard. What is ISDN? ISDN is a set of communications standards that uses digital communication to transmit voice, data and signaling over a Public Switched Telephone…

Last Updated on June 28, 2022

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How to Record Avaya Calls

Avaya IP office devices are powerful phone systems that unify communications and provide agents and employees a solution that enables them to conduct their business communications. These devices may be soft phones on their computer or any VoIP phone. Many companies have implemented these phone systems because they are an excellent choice for any small, medium or large business. Whether the business is a small startup in a single location or has multiple locations, Avaya…

Last Updated on April 12, 2022

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How to Record Cisco Calls

Cisco is one of the most popular unified communications platforms in the world. Many companies have deployed Cisco CUCM or CME and discovered the benefits of these systems. Cisco Call Manager enables companies to collaborate from any location via voice, video and data. Cisco also offers special technology, such as their Built-In-Bridge (BIB) feature, which facilitates call recording in Cisco powered contact centers. How does a business take advantage of these features to record calls…

Last Updated on April 12, 2022

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9 Call Recording Benefits and How Versadial can help

Business managers interested in improving productivity may naturally look towards call recording at the office to ensure performance. Call recording provides companies several benefits such as insight into how their employees are using company property and technology, allows business managers to coach and improve the performance of their team, and ensures the agents are following protocol and compliance. This article will identify 9 benefits of call recording, how they can optimize the company’s business functions,…

Last Updated on September 7, 2021

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What is VoIP? (What is Voice over Internet Protocol?)

Voice over Internet protocol (VoIP) is a telephone technology that allows individuals to receive and make phone calls via the internet as opposed to a traditional phone system or Public Switched Telephone Network (PSTN). In a traditional PSTN, the user is limited to a single analog or proprietary digital telephone at their desk. VoIP allows users to send and receive calls from any VoIP enabled device. This includes any soft phone, laptop, smart phone, tablet,…

Last Updated on July 19, 2021

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What is SIP Trunking? How to Record Calls in a SIP Trunk Environment

SIP Trunking is a revolutionary technology that allows businesses to take their telephone operations to the cloud. The technology is reliable and allows businesses to improve their communications in voice, video and instant messaging. Running a business phone system through a SIP Trunk is affordable and scalability is simple. There are a lot of benefits to SIP Trunking and this article will discuss what is SIP Trunking, identify the pros and cons of the technology,…

Last Updated on May 14, 2021

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VSLogger Software Release - Version 4.9.6

Version 4.9.6 release allows businesses to record computer screen activity and phone calls via microphone/speaker activity trigger. Irvine, California – March 22nd, 2021 – Versadial Solutions, an industry-leading call recording solution provider, has released VSLogger 4.9.6. The new release of the recording software provides the ability to record both the audio and screen activities of an agent’s workstation at any call center location without the complex integration of a corresponding proprietary phone system or cloud…

Last Updated on March 22, 2021

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PSTN vs VoIP - How to determine which technology is better for your business

How are calls made all over the world? There are multiple technologies that connect people and business together, however; a simple telephone call relies on a complex system and there are multiple technologies available to send and receive phone calls. The two most popular technologies available are standard Public Switched Telephone Network, or PSTN and the other technology is Voice over Internet Protocol, or VoIP. Which technology is better? This article will examine both PSTN…

Last Updated on March 8, 2021

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Improve your Inside Sales Agent Performance through Sales Activity Monitoring

Sales managers are always striving to improve the productivity of their staff. With all sales teams, there are several metrics for sales managers to monitor and make actionable decisions. The different types of sales metrics vary from Key Performance Indicators, Pipeline Sales Metrics, Lead Generation Sales Metrics, and many more. The metric that allows managers to directly influence the daily activities of their sales staff and improve the performance of individual sales agents is the…

Last Updated on December 10, 2021

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Improve Customer Service KPIs through Call Monitoring

Customer service is an essential part of every business. This department interacts with clients and directly affects the company’s reputation and how the business is perceived by the public. As a result, it is critical for every business to ensure the customer service team is both providing and maintaining excellent customer service at all times. To accomplish this task, it is vital for businesses to identify Key Performance Indicators (KPIs) within their customer service department…

Last Updated on January 2, 2021