Category: Call Recording

As businesses expand and grow, their call centers grow alongside with them and it becomes more important to ensure the call centers become more effective. Call logging systems are a valuable tool that allows companies to leverage data captured for call center analytics. Call logging software offers business managers advanced reporting, tracking and analytics capabilities to make the call center more effective. This article will discuss how to utilize call logging software, how businesses can…

Last Updated on March 10, 2023

Every business receives inbound phone calls. Businesses that advertise and rely on high volume inbound calls must know where these calls are coming from and why the caller is attempting to contact the business. This information is essential for the company to maximize revenue generation. How does a business identify the source and optimize the opportunity in these calls? The answer is call tracking software. This article will define what is call tracking software, how…

Last Updated on February 5, 2023

Call centers are setup to ensure businesses provide service and to meet or exceed their customer’s expectations. Businesses designing and building out their call centers must make a decision to either setup the call center on-premise or remote. Both environments have their advantages and drawbacks. This post will examine both in house and remote call centers, discuss the benefits of each environment and describe how to record calls in both. What is a Call Center?…

Last Updated on November 21, 2022

Business managers typically face several decisions when designing telecommunications systems. One of the most common is to decide between two types of Private Branch Exchanges (PBX) technologies, on-premise or hosted. Both technologies have advantages and disadvantages over the other. This article will examine both on-premise and hosted PBXs, determine which technology is best and describe how to record calls on both systems. What is a PBX? A PBX is a telephone switching system for a…

Last Updated on October 13, 2022

Businesses designing their telecommunications systems often find themselves considering multiple technologies. A common telecommunications decision they may encounter is to decide whether to use Softphones or VoIP hard phones. Both Softphones and VoIP hard phones allow businesses to create and receive calls via the internet. Companies that choose to switch to VoIP communication receive benefits such as: Simplicity – A single internet connection to support multiple phone calls. Portability – Users may take their phone…

Last Updated on August 29, 2022

Integrated Services Digital Network (ISDN) is a technology that was created in the 1980s. This technology grew in popularity because it can deliver high speed voice, video, images, data, etc. This article will explore ISDN, the related technology for ISDN communication and how to record calls using this communications standard. What is ISDN? ISDN is a set of communications standards that uses digital communication to transmit voice, data and signaling over a Public Switched Telephone…

Last Updated on June 28, 2022

Avaya IP office devices are powerful phone systems that unify communications and provide agents and employees a solution that enables them to conduct their business communications. These devices may be soft phones on their computer or any VoIP phone. Many companies have implemented these phone systems because they are an excellent choice for any small, medium or large business. Whether the business is a small startup in a single location or has multiple locations, Avaya…

Last Updated on April 12, 2022

Cisco is one of the most popular unified communications platforms in the world. Many companies have deployed Cisco CUCM or CME and discovered the benefits of these systems. Cisco Call Manager enables companies to collaborate from any location via voice, video and data. Cisco also offers special technology, such as their Built-In-Bridge (BIB) feature, which facilitates call recording in Cisco powered contact centers. How does a business take advantage of these features to record calls…

Last Updated on April 12, 2022

Business managers interested in improving productivity may naturally look towards call recording at the office to ensure performance. Call recording provides companies several benefits such as insight into how their employees are using company property and technology, allows business managers to coach and improve the performance of their team, and ensures the agents are following protocol and compliance. This article will identify 9 benefits of call recording, how they can optimize the company’s business functions,…

Last Updated on September 7, 2021