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On-Premise vs Remote Call Centers: What’s better? How to record calls in each environment

Call centers are setup to ensure businesses provide service and to meet or exceed their customer’s expectations. Businesses designing and building out their call centers must make a decision to either setup the call center on-premise or remote. Both environments have their advantages and drawbacks. This post will examine both in house and remote call centers, discuss the benefits of each environment and describe how to record calls in both. What is a Call Center?…

Last Updated on November 21, 2022

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On-Premise vs Hosted PBX. What’s the best solution and how to record calls on them

Business managers typically face several decisions when designing telecommunications systems. One of the most common is to decide between two types of Private Branch Exchanges (PBX) technologies, on-premise or hosted. Both technologies have advantages and disadvantages over the other. This article will examine both on-premise and hosted PBXs, determine which technology is best and describe how to record calls on both systems. What is a PBX? A PBX is a telephone switching system for a…

Last Updated on October 13, 2022

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SoftPhone vs VoIP hard phone. How to record calls on both Softphones and VoIP hard Phones

Businesses designing their telecommunications systems often find themselves considering multiple technologies. A common telecommunications decision they may encounter is to decide whether to use Softphones or VoIP hard phones. Both Softphones and VoIP hard phones allow businesses to create and receive calls via the internet. Companies that choose to switch to VoIP communication receive benefits such as: Simplicity – A single internet connection to support multiple phone calls. Portability – Users may take their phone…

Last Updated on August 29, 2022

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How to record ISDN BRI and PRI lines

Integrated Services Digital Network (ISDN) is a technology that was created in the 1980s. This technology grew in popularity because it can deliver high speed voice, video, images, data, etc. This article will explore ISDN, the related technology for ISDN communication and how to record calls using this communications standard. What is ISDN? ISDN is a set of communications standards that uses digital communication to transmit voice, data and signaling over a Public Switched Telephone…

Last Updated on June 28, 2022

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How to Record Avaya Calls

Avaya IP office devices are powerful phone systems that unify communications and provide agents and employees a solution that enables them to conduct their business communications. These devices may be soft phones on their computer or any VoIP phone. Many companies have implemented these phone systems because they are an excellent choice for any small, medium or large business. Whether the business is a small startup in a single location or has multiple locations, Avaya…

Last Updated on April 12, 2022

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How to Record Cisco Calls

Cisco is one of the most popular unified communications platforms in the world. Many companies have deployed Cisco CUCM or CME and discovered the benefits of these systems. Cisco Call Manager enables companies to collaborate from any location via voice, video and data. Cisco also offers special technology, such as their Built-In-Bridge (BIB) feature, which facilitates call recording in Cisco powered contact centers. How does a business take advantage of these features to record calls…

Last Updated on April 12, 2022

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9 Call Recording Benefits and How Versadial can help

Business managers interested in improving productivity may naturally look towards call recording at the office to ensure performance. Call recording provides companies several benefits such as insight into how their employees are using company property and technology, allows business managers to coach and improve the performance of their team, and ensures the agents are following protocol and compliance. This article will identify 9 benefits of call recording, how they can optimize the company’s business functions,…

Last Updated on September 7, 2021

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What is VoIP? (What is Voice over Internet Protocol?)

Voice over Internet protocol (VoIP) is a telephone technology that allows individuals to receive and make phone calls via the internet as opposed to a traditional phone system or Public Switched Telephone Network (PSTN). In a traditional PSTN, the user is limited to a single analog or proprietary digital telephone at their desk. VoIP allows users to send and receive calls from any VoIP enabled device. This includes any soft phone, laptop, smart phone, tablet,…

Last Updated on August 24, 2022

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What is SIP Trunking? How to Record Calls in a SIP Trunk Environment

SIP Trunking is a revolutionary technology that allows businesses to take their telephone operations to the cloud. The technology is reliable and allows businesses to improve their communications in voice, video and instant messaging. Running a business phone system through a SIP Trunk is affordable and scalability is simple. There are a lot of benefits to SIP Trunking and this article will discuss what is SIP Trunking, identify the pros and cons of the technology,…

Last Updated on August 24, 2022

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VSLogger Software Release - Version 4.9.6

Version 4.9.6 release allows businesses to record computer screen activity and phone calls via microphone/speaker activity trigger. Irvine, California – March 22nd, 2021 – Versadial Solutions, an industry-leading call recording solution provider, has released VSLogger 4.9.6. The new release of the recording software provides the ability to record both the audio and screen activities of an agent’s workstation at any call center location without the complex integration of a corresponding proprietary phone system or cloud…

Last Updated on March 22, 2021