Hosted Call Recording vs. On-Premise Call Recording
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Hosted Call Recording vs. On-Premise Call Recording

The good the bad and the ugly. Ok, so maybe not that extreme, but do not be confused or starry-eyed when considering a hosted call recording solution over an on-premise recorder. As VoIP technology continues to develop, it is becoming the go-to phone solution for many small- to medium-sized businesses. Implementation costs are going down and set-up is getting quicker and easier. Hosted call recording is included by many VoIP providers for a small service…

Quick Guides Added to Versadial's Support Documents.
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Quick Guides Added to Versadial's Support Documents.

We have added a few more quick guides to our documentation. These guides provide best practice steps to help you optimize your experience with our call recorder. Backup Recording Server – Guide This guide provides the basic steps to achieve a total backup of your call recording server. Backing up critical Adutante and VSLogger server settings and files, as well as all of your recordings.  If anything ever happens to your main recorder, you have…

Lightning Feedback Feature
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Lightning Feedback Feature

Getting the Most Out of Your Call Recorder– April 1, 2019 (Happy April Fools) – Each month, Versadial provides tips and tricks to make sure you are getting the most out of your call recorder’s features. This can include answering your frequently asked questions, or a deep dive about some of our lesser-known features.This month, we share how to use our Lightning Feedback tool. Developed at the end of 2018, this feature has changed the way…

Speech Analytics for Healthcare: Improving Patient Experience
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Speech Analytics for Healthcare: Improving Patient Experience

Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation.  This ever-evolving sector…

Employee Reviews - Digitized Evaluation Forms
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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

VERSADIAL SOLUTIONS RELEASES VSLOGGER 4.8.7 CALL RECORDING
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VERSADIAL SOLUTIONS RELEASES VSLOGGER 4.8.7 CALL RECORDING

Simplified Speech Analytics Licensing, Speech Analytics Post Processing Enhancement, and NEC VoIP Signaling (SIP Based) Support Simplified Speech Analytics Licensing We simplified the way speech analytics is licensed. Traditionally, SaaS providers license speech analytics based on hours uploaded to a third party provider. Instead, Versadial only requires a one-time flat fee to enable the speech analytics feature within the VSLogger software. Once enabled, you work with one of our third party partners to set up…

Speech Analytics – Not for Big Call Centers Anymore
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Speech Analytics – Not for Big Call Centers Anymore

Over the past few decades, we have seen new technology steadily emerging. Typically, the costs for early adopters of any technology are fairly high. As production and development improves over time, the once expensive product slowly becomes more affordable. We have seen it with television sets, personal computers, and our beloved mobile phones. When speech analytics software first emerged, it required a massive amount of hardware as well as several engineers and programmers to adjust…

HAPPY THANKSGIVING - 2018
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HAPPY THANKSGIVING - 2018

We at Versadial Solutions wish those in the U.S. a Happy Thanksgiving! In honor of the holiday, we will be out of the office from Thursday, November 22nd and will be returning Monday, November 26th. With many thanks, Versadial Solutions   Turkey Recipe Remove all innards (body and neck area), rinse and dry inside and out. Lift skin and insert garlic cloves as many places as possible. Put celery, garlic cloves and rosemary sprigs and…

How to Win a Telecom Bid: You Need Us, They Need You (Part 3 of 3)
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How to Win a Telecom Bid: You Need Us, They Need You (Part 3 of 3)

Now that you know how to differentiate your offer from a generic bid by offering our unmatched call recording solution, you’re ready to be a One thing’s for sure. Companies need calls recorded as much as they need calls! Most companies are in a dispute or having a compliance issue, so a lawyer suggested they install call recording so it doesn’t happen again. But when you use our proactive approach, YOU can be the one to provide…