Category: Call Recording

Independent Medicare agents, agencies and Third-Party Marketing Organizations (TPMOs) understand the importance of call recording for compliance, however; there are additional benefits to recording all Medicare Insurance calls. These additional benefits include, but are not limited to, a reduction in business liability, providing sales training and coaching opportunities, peace of mind knowing call recordings can be retrieved 10+ years or older, easy scalability for the Annual Election Period (AEP), improved employee productivity by allowing staff…

Last Updated on September 12, 2023

A prospective call should become a new appointment for any dental office. Dentists must determine the reason whenever these prospective calls do not turn into appointments. Call recording empowers dental offices to obtain insights and the data needed to improve appointment scheduling, acquire new patients and grow the practice. How do dental offices accomplish this? This article discusses the benefits of call recording for dental offices, how to unlock valuable insights and find out what…

Last Updated on August 3, 2023

High quality call center service separates good companies from its competitors. Customers, employees and the company all benefit when the call center is running at its best performance. High quality call center service does not occur in a vacuum. Call monitoring analysis and a transparent set of standards provides accountability, minimizes confusion and improves employee morale which leads to a decrease in employee turnover and improves customer retention and sales. Establishing company call scoring sets…

Last Updated on July 11, 2023

Businesses running call recording software have taken the first step to improve the performance of their sales, customer service and call center teams. The task of extracting and analyzing recorded call data may initially appear overwhelming when businesses first setup call recording. However, the benefits are worth the effort for any company that develops a plan and strategy to unlock the full potential of their call recording program. Where does a company start? What metrics…

Last Updated on June 8, 2023

It is essential for any organization to improve the performance of their call center. One effective way to achieve this is through call monitoring. This involves business managers listening to the inbound and outbound calls of their call center agents. Call monitoring allows managers to provide feedback and training to agents to improve their performance and productivity. It is an effective tool for enhancing the customer experience for any company. This article examines call monitoring…

Last Updated on April 20, 2023

As businesses expand and grow, their call centers grow alongside with them and it becomes more important to ensure the call centers become more effective. Call logging systems are a valuable tool that allows companies to leverage data captured for call center analytics. Call logging software offers business managers advanced reporting, tracking and analytics capabilities to make the call center more effective. This article will discuss how to utilize call logging software, how businesses can…

Last Updated on March 10, 2023

Every business receives inbound phone calls. Businesses that advertise and rely on high volume inbound calls must know where these calls are coming from and why the caller is attempting to contact the business. This information is essential for the company to maximize revenue generation. How does a business identify the source and optimize the opportunity in these calls? The answer is call tracking software. This article will define what is call tracking software, how…

Last Updated on February 5, 2023

Call centers are setup to ensure businesses provide service and to meet or exceed their customer’s expectations. Businesses designing and building out their call centers must make a decision to either setup the call center on-premise or remote. Both environments have their advantages and drawbacks. This post will examine both in house and remote call centers, discuss the benefits of each environment and describe how to record calls in both. What is a Call Center?…

Last Updated on November 21, 2022

Business managers typically face several decisions when designing telecommunications systems. One of the most common is to decide between two types of Private Branch Exchanges (PBX) technologies, on-premise or hosted. Both technologies have advantages and disadvantages over the other. This article will examine both on-premise and hosted PBXs, determine which technology is best and describe how to record calls on both systems. What is a PBX? A PBX is a telephone switching system for a…

Last Updated on October 13, 2022

Businesses designing their telecommunications systems often find themselves considering multiple technologies. A common telecommunications decision they may encounter is to decide whether to use Softphones or VoIP hard phones. Both Softphones and VoIP hard phones allow businesses to create and receive calls via the internet. Companies that choose to switch to VoIP communication receive benefits such as: Simplicity – A single internet connection to support multiple phone calls. Portability – Users may take their phone…

Last Updated on August 29, 2022