How To Record A Phone Call
in

How To Record A Phone Call

How To Record A Phone Call Recording a phone call on its face seems like a fairly easy and straight forward operation. However, the moment you begin to dig a little deeper you quickly discover that to record a simple phone call is not so simple after all. There are a number of factors to consider when recording your calls. This article will be a general overview of the process and steps to consider, but…

Options to Record Multiple Small Sites
in

Options to Record Multiple Small Sites

We get a few calls each month from business owners who need to record 5, or 10, or 15 different locations. But here in lies the rub, each location only has 2 or 3 phones that need to be recorded.   This particular scenario is fairly common and shows that these business owners recognize the need for call recording. One, they see the value of listening to calls and monitoring their employees, and two, they…

VSLogger Recorder - New Release
in ,

VSLogger Recorder - New Release

Versadial Releases 4.9.1 VSlogger and Adutante This intermediate release focuses on the administrative backend to help improve configuration and optimization for large scale recording deployments. This release includes: VSLogger – User interface for VOX activity detection configurationAdutante – Combined user permissions viewPerformance optimization for systems with 100 or more channels These changes will improve the administrative side experience for configuration and setup, as well as ongoing maintenance. Although not as exciting as a front end…

On-Demand Speech Analytics – Reduce the Cost of Entry to Speech Analytics Technology
in

On-Demand Speech Analytics – Reduce the Cost of Entry to Speech Analytics Technology

Speech analytics technology is quickly becoming common in many call centers. Managers love it because it allows calls to be quickly converted into text, allowing for an easy and efficient way to analyze calls for trends, keywords, and general meta-data. Although useful, speech analytics providers charge a fee to transcribe the calls, usually based on either call volume or processing hours. The costs required to transcribe recordings can quickly add up, and due to this,…

Excerpt: Speech Analytics on your Horizon
in ,

Excerpt: Speech Analytics on your Horizon

By. Gary Audin – Excerpt from (Speech Analytics on your Horizon – July 2, 2019) Speech analytics are becoming mainstream in banking, finance, insurance, and business process outsourcing. Speech analytic systems can be part of contact centers where they can be used to capture conversations in order to detect behavior patterns, used to draw conclusions, and produce data that informs business decision making. Agents, supervisors, and product planners can develop business plans. The value of…

Best Call Recording Software - Cloud Call Recording vs. On-Premise Call Recording
in

Best Call Recording Software - Cloud Call Recording vs. On-Premise Call Recording

The good the bad and the ugly. Ok, so maybe not that extreme, but do not be confused or starry-eyed when considering a hosted call recording solution over an on-premise recorder. Attempting to find the best call recording software for your business can be a daunting task. There are a lot of options out there, add the number of businesses offering call recording and throw in the confusion between on-premise vs. cloud call recording, it…

Quick Guides Added to Versadial's Support Documents.
in

Quick Guides Added to Versadial's Support Documents.

We have added a few more quick guides to our documentation. These guides provide best practice steps to help you optimize your experience with our call recorder. Backup Recording Server – Guide This guide provides the basic steps to achieve a total backup of your call recording server. Backing up critical Adutante and VSLogger server settings and files, as well as all of your recordings.  If anything ever happens to your main recorder, you have…

Lightning Feedback Feature
in ,

Lightning Feedback Feature

Getting the Most Out of Your Call Recorder– April 1, 2019 (Happy April Fools) – Each month, Versadial provides tips and tricks to make sure you are getting the most out of your call recorder’s features. This can include answering your frequently asked questions, or a deep dive about some of our lesser-known features.This month, we share how to use our Lightning Feedback tool. Developed at the end of 2018, this feature has changed the way…

Speech Analytics for Healthcare: Improving Patient Experience
in

Speech Analytics for Healthcare: Improving Patient Experience

Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation.  This ever-evolving sector…