VERSADIAL SOLUTIONS RELEASES VSLOGGER 4.8.7 CALL RECORDING
in ,

VERSADIAL SOLUTIONS RELEASES VSLOGGER 4.8.7 CALL RECORDING

Simplified Speech Analytics Licensing, Speech Analytics Post Processing Enhancement, and NEC VoIP Signaling (SIP Based) Support Simplified Speech Analytics Licensing We simplified the way speech analytics is licensed. Traditionally, SaaS providers license speech analytics based on hours uploaded to a third party provider. Instead, Versadial only requires a one-time flat fee to enable the speech analytics feature within the VSLogger software. Once enabled, you work with one of our third party partners to set up…

Versadial call recorder integrates with active directory and releases new enhanced vault storage and encryption
in , ,

Versadial call recorder integrates with active directory and releases new enhanced vault storage and encryption

Versadial Solutions released VSLogger 4.8.0 with enhanced encryption and tight integration with active directory.  Additionally, 4.8.0 brings an accurate visual representation of the recorded call with a visual audio wav. Irvine, California – February 16th, 2017 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.8.0 with enhanced features. User management is the bane of every IT and data management administrator, keeping track of multiple applications, users, and log-in access is…

Versadial Solutions Releases 4.7.3 Call Recording - visual audio wave, direct recorder access, Avaya and Panasonic signal capture
in ,

Versadial Solutions Releases 4.7.3 Call Recording - visual audio wave, direct recorder access, Avaya and Panasonic signal capture

Versadial Solutions Releases Version 4.7.3 of their call recording solution.  What comes with 4.7.3? Audio waveform graph in the player – Visually see active and quiet audio waves during playback Avaya H.323 signaling capture and decoding Panasonic MGCP signaling capture Direct access to VSLogger recorder user interface Sort active calls to the top of live monitoring (more…)

Versadial Solutions Launches an Interactive Visual Audio Timeline Interface For Call Recording
in ,

Versadial Solutions Launches an Interactive Visual Audio Timeline Interface For Call Recording

Versadial Solutions launches new interactive visual recording Timeline View for their call recording software. With the new VSLogger 4.7.2, an enhanced visual view allows managers to see a graphical representation of their agents call volume and activity for the day. Irvine, California – October 7th, 2016 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.7.2 with enhanced features. (more…)

Versadial Solutions released version 4.7.1 of their call recording software. Improved screen capture process control and distributed recording replication service.
in ,

Versadial Solutions released version 4.7.1 of their call recording software. Improved screen capture process control and distributed recording replication service.

Irvine, California, August 1st, 2016 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.7.1. The new release of Recording Software provides recording replication feature to enable extra redundancy and recordings distribution over multiple servers across the network. Each recording server can be configured to replicate recordings into another networked recorder and vice versa. (more…)

Versadial Solutions Releases Adutante 1.5.4 and VSlogger/VSmonitor 4.5.4 with enhanced VoIP recording support and features.
in ,

Versadial Solutions Releases Adutante 1.5.4 and VSlogger/VSmonitor 4.5.4 with enhanced VoIP recording support and features.

Irvine, California, April 23rd, 2014 – Versadial Solutions, a Call Recording Company, released a new version of their Adutante Recording Software, version 1.5.4 and VSLogger/VSmonitor 4.5.4. The enhanced VoIP support will allow Versadial’s call recording solution to take advantage of H.323, MGCP, UNIStim 9 Nortel and UAUDP (Alcatel) signaling protocols.  “VoIP usage continues to grow in the small to medium business sector, this is a voice technology that continues to improve and at the same time decrease in cost to…

Adutante Call Recording Version 1.5 Released
in

Adutante Call Recording Version 1.5 Released

Irvine, California, May 4th, 2013 – Versadial Solutions, a Call Recording Company, released a new version of their Adutante Recording Software, version 1.5. The major highlights include forced SSL and a more robust authentication system. “Versadial has taken note of the ever changing and expanding compliance and regulatory requirements placed on businesses, and we continue to assist our current and future clients by ensuring our solution meets these regulations”, stated Versadial CEO Gene Shennikov. With…

Call Center Recording Software - Adutante 1.4.1 Release
in

Call Center Recording Software - Adutante 1.4.1 Release

Irvine, California, March 22, 2013 – Versadial Solutions, a Call Recording Company, released a new version of their Adutante Recording Software. The new version brings a few feature enhancements, most notably the Quality Control and Testing features. With the enhanced QC function, users can create an unlimited number of tests with different criteria and sections, including multiple questions with varying values. Managers can review incoming and outgoing calls from a particular agent, add the call…

Adutante Call Recording 1.3 Released
in

Adutante Call Recording 1.3 Released

Versadial Solutions (a call recording company) has just released a new version of Adutante. Adutante 1.3 has a slew of new features and a re-designed user interface. Our new user interface is easier to navigate and more visually engaging. The intuitive design allows a call center manager to track and monitor multiple agents with a simple click and glance. (more…)