Versadial call recorder allows managers to Monitor Live Calls, Download, Search and Playback Recorded Calls. How To Monitor a Live CallWhen you log into the Versadial System, immediately you see the extensions or trunks in your system and the associated channels. Associated Channel This is the Live Monitoring section. To Live Monitor a call, you may click on the channel button, as a manager with the proper permissions, to see the monitor control bar below.…
Last Updated on July 13, 2020
As your company grows, you may want to start recording additional lines or individuals. The process for this depends on the currently recorded line types and licensing that you have. Do You Need Extra Licenses? If you are adding extra lines to record, your first step is to check if you have enough licenses. You do not need extra licenses to add extra recorded lines, but you have to have at least one channel license…
Last Updated on August 28, 2020
Versadial call recorder allows users to create bookmarks on recordings. Utilizing bookmarks allows to indicate important parts of the recorded call, silence OR download a selected portion of the call. Bookmark Toolbar Types of Bookmarks Bookmarks can be public or private. Private Bookmarks: Only the logged-in user who created the bookmark can see it. Public Bookmarks: All users who have permission to listen to the call will see the public bookmark. Private and Public Bookmarks…
Last Updated on August 28, 2020