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9 Call Recording Benefits and How Versadial can help

Business managers interested in improving productivity may naturally look towards call recording at the office to ensure performance. Call recording provides companies several benefits such as insight into how their employees are using company property and technology, allows business managers to coach and improve the performance of their team, and ensures the agents are following protocol and compliance. This article will identify 9 benefits of call recording, how they can optimize the company’s business functions,…

Last Updated on September 7, 2021

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What is VoIP? (What is Voice over Internet Protocol?)

Voice over Internet protocol (VoIP) is a telephone technology that allows individuals to receive and make phone calls via the internet as opposed to a traditional phone system or Public Switched Telephone Network (PSTN). In a traditional PSTN, the user is limited to a single analog or proprietary digital telephone at their desk. VoIP allows users to send and receive calls from any VoIP enabled device. This includes any soft phone, laptop, smart phone, tablet,…

Last Updated on July 19, 2021

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What is SIP Trunking? How to Record Calls in a SIP Trunk Environment

SIP Trunking is a revolutionary technology that allows businesses to take their telephone operations to the cloud. The technology is reliable and allows businesses to improve their communications in voice, video and instant messaging. Running a business phone system through a SIP Trunk is affordable and scalability is simple. There are a lot of benefits to SIP Trunking and this article will discuss what is SIP Trunking, identify the pros and cons of the technology,…

Last Updated on May 14, 2021

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PSTN vs VoIP - How to determine which technology is better for your business

How are calls made all over the world? There are multiple technologies that connect people and business together, however; a simple telephone call relies on a complex system and there are multiple technologies available to send and receive phone calls. The two most popular technologies available are standard Public Switched Telephone Network, or PSTN and the other technology is Voice over Internet Protocol, or VoIP. Which technology is better? This article will examine both PSTN…

Last Updated on March 8, 2021

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How to run and get the most out of Versadial Call Recorder reports

Built into the software interface, the reports section allows managers to run preset reports, delete / expire reports, change and customize reports. How do I get into call recorder reports section? When you log into the Versadial System, you are immediately in the Live Monitoring section. To open the reports section, click on the Live Monitoring drop down menu and choose Reports from the selection. Live Monitoring drop down menu How do I Select Report?…

Last Updated on December 7, 2020

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How To Coach a Remote Sales Team

Great sales managers know, the key to success is coaching. Coaching involves a great deal of communication. In traditional office settings, it was easy to walk across the hall and initiate a quick coaching session face-to-face when problems arise. Today, many businesses have moved to a remote sales model with sales managers quickly discovering that, leading a remote sales team is entirely different than leading an onsite sales team. This article will identify methods sales…

Last Updated on November 11, 2020

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How To Flag, Comment And Search Recorded Calls By Comments In Versadial Call Recorder

Versadial call recorder allows managers to Flag, add a Note and Search by notes in Recorded Calls. How do you flag a call recording? When you log into the Versadial System, you immediately see recorded channels (extensions or trunks recorded by your system). This is the Live Monitoring section. To flag a call, simply click on the recording’s Channel button. The Record Control panel will appear. You may then click the Flag button to flag…

Last Updated on September 5, 2021

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Call Recorder – How To: Monitor, Download, Search and Playback Live and Recorded Calls

Versadial call recorder allows managers to Monitor Live Calls, Download, Search and Playback Recorded Calls. How To Monitor a Live CallWhen you log into the Versadial System, immediately you see the extensions or trunks in your system and the associated channels. Associated Channel This is the Live Monitoring section. To Live Monitor a call, you may click on the channel button, as a manager with the proper permissions, to see the monitor control bar below.…

Last Updated on July 13, 2020

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Call Recorder - How To: Expand/Add a Phone Line To Your Recorder

As your company grows, you may want to start recording additional lines or individuals. The process for this depends on the currently recorded line types and licensing that you have. Do You Need Extra Licenses? If you are adding extra lines to record, your first step is to check if you have enough licenses. You do not need extra licenses to add extra recorded lines, but you have to have at least one channel license…

Last Updated on August 28, 2020

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Call Recorder - How To: Create Bookmarks, Silence or Extract Portion of a Call

Versadial call recorder allows  users to create bookmarks on  recordings. Utilizing  bookmarks allows to indicate important parts of the recorded call,  silence OR download a selected portion of the call. Bookmark Toolbar Types of Bookmarks Bookmarks can be public or private. Private Bookmarks: Only the logged-in user who created the bookmark can see it. Public Bookmarks: All users who have permission to listen to the call will see the public bookmark. Private and Public Bookmarks…

Last Updated on August 28, 2020