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How to Record Calls.

A significant portion of sales and customer experience is conducted over the phone for many businesses. These companies are quickly discovering the importance of call recording and the benefits it delivers to the business. Recording calls provides valuable insights on employee interaction with customers. The conversations may be analyzed and management may determine the best messaging to provide callers for multiple situations. A record of these interactions with the proper messaging may be developed and…

Last Updated on December 19, 2023

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How to build a Call Recorder (with a Versadial Kit)

Businesses looking for ways to improve the performance of their sales and customer service teams often turn to call recording software to provide coaching and training. These companies understand the power behind effective usage of recorded calls as a mechanism to monitor and make actionable data driven decisions. When these companies decide to take their business performance to a higher level and choose a powerful incident recreation, liability control and workforce optimization tool such as…

Last Updated on November 10, 2023

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10 reasons why your school needs call recording.

Every good school understands the importance of maintaining an open and honest relationship with parents while maintaining focus on what is best for their students. A positive relationship between parents and teachers is essential to the student’s educational development and growth. A telephone conversation is a good alternative for parents who lack the time to attend the in-person meetings and acquire information quickly about their child’s progress. It also opens a channel of communication for…

Last Updated on October 8, 2023

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How to record Medicare Insurance calls.

Independent Medicare agents, agencies and Third-Party Marketing Organizations (TPMOs) understand the importance of call recording for compliance, however; there are additional benefits to recording all Medicare Insurance calls. These additional benefits include, but are not limited to, a reduction in business liability, providing sales training and coaching opportunities, peace of mind knowing call recordings can be retrieved 10+ years or older, easy scalability for the Annual Election Period (AEP), improved employee productivity by allowing staff…

Last Updated on September 23, 2023

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Why your Dental Office needs call recording.

A prospective call should become a new appointment for any dental office. Dentists must determine the reason whenever these prospective calls do not turn into appointments. Call recording empowers dental offices to obtain insights and the data needed to improve appointment scheduling, acquire new patients and grow the practice. How do dental offices accomplish this? This article discusses the benefits of call recording for dental offices, how to unlock valuable insights and find out what…

Last Updated on August 3, 2023

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How Call Recording is Essential to Effective Call Scoring.

High quality call center service separates good companies from its competitors. Customers, employees and the company all benefit when the call center is running at its best performance. High quality call center service does not occur in a vacuum. Call monitoring analysis and a transparent set of standards provides accountability, minimizes confusion and improves employee morale which leads to a decrease in employee turnover and improves customer retention and sales. Establishing company call scoring sets…

Last Updated on July 11, 2023

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How to analyze and get the best call center performance from your call recordings.

Businesses running call recording software have taken the first step to improve the performance of their sales, customer service and call center teams. The task of extracting and analyzing recorded call data may initially appear overwhelming when businesses first setup call recording. However, the benefits are worth the effort for any company that develops a plan and strategy to unlock the full potential of their call recording program. Where does a company start? What metrics…

Last Updated on June 8, 2023

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What is Call Monitoring Software and how to use it effectively.

It is essential for any organization to improve the performance of their call center. One effective way to achieve this is through call monitoring. This involves business managers listening to the inbound and outbound calls of their call center agents. Call monitoring allows managers to provide feedback and training to agents to improve their performance and productivity. It is an effective tool for enhancing the customer experience for any company. This article examines call monitoring…

Last Updated on April 20, 2023

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What is Call Logging and how to get the most out of it?

As businesses expand and grow, their call centers grow alongside with them and it becomes more important to ensure the call centers become more effective. Call logging systems are a valuable tool that allows companies to leverage data captured for call center analytics. Call logging software offers business managers advanced reporting, tracking and analytics capabilities to make the call center more effective. This article will discuss how to utilize call logging software, how businesses can…

Last Updated on March 10, 2023

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What is Call Tracking Software and how does it work?

Every business receives inbound phone calls. Businesses that advertise and rely on high volume inbound calls must know where these calls are coming from and why the caller is attempting to contact the business. This information is essential for the company to maximize revenue generation. How does a business identify the source and optimize the opportunity in these calls? The answer is call tracking software. This article will define what is call tracking software, how…

Last Updated on February 5, 2023