VSLogger Software Release Brings Added Cisco and SIPREC Support (Version 4.9.5.0)
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VSLogger Software Release Brings Added Cisco and SIPREC Support (Version 4.9.5.0)

Irvine, California, May 1st, 2020 – Versadial Solutions, an industry-leading call recording solution provider, has released VSLogger 4.9.5.0. The new release of Recording Software provides: Added support for Cisco BIB encrypted traffic recording (SRTP/SIP TLS support)Added support for recording via SIPREC protocol. Some SBC (Session Border Controllers) supportEnhanced Avaya IP Office recording with improved SIP protocol supportVSLogger Filters email notification feature which allows recording notification emails, based on configured pattern matchImproved network VoIP traffic capture…

VSLogger Recorder - Software Release (version 4.9.2)
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VSLogger Recorder - Software Release (version 4.9.2)

SIPREC support is the highlight for 4.9.2! If you are familiar with Cisco BIB, and other active recording methods, SIPREC will sound very familiar. SIPREC allows for a more efficient manner to record your VoIP calls. Users can take advantage of utilizing SIPREC protocols supporting devices to record remote users and multi-office locations to a single recorder. SIPREC protocol based recording eliminates the need for Port Mirroring as well as special VPN configuration for multiple…

Interested in Free Call Recording Licenses? Testers Needed.
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Interested in Free Call Recording Licenses? Testers Needed.

Are you planning to record in the following environments: Session Board Controllers with SIPREC support: AudioCodes Mediant SBCE Avaya SBCE Cisco CUBE Genband SBC Oracle Communications SBC Sonus SBC Hosted PBX platforms supporting SIPREC interface: BroadworksMetaswitch CFS If the answer is yes, Versadial is offering free call recording licenses (up to 100 channels)* in exchange for the opportunity to test and fine-tune our call recording software in your environment. For each platform listed: First volunteer…

VERSADIAL SOLUTIONS NOW ABLE TO DETECT WHEN CUSTOMERS ARE LYING
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VERSADIAL SOLUTIONS NOW ABLE TO DETECT WHEN CUSTOMERS ARE LYING

Versadial Solutions call recording software now capable of detecting when a customer is lying by utilizing speech analytics. Irvine, California, April 1st, 2018 – Versadial Solutions, an industry leading call recording solution provider, has added a new feature that integrates with speech analytics technology. “The customer is always right” is a slogan popularized by Harry Selfridge, John Wanamaker, and Marshal Field. The saying and the meaning has controlled businesses across all industries and made many…

Yactraq Announces Speech Analytics Partnership with Versadial
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Yactraq Announces Speech Analytics Partnership with Versadial

Yactraq is pleased to announce that we are partnering with Versadial to provide key speech analytics capabilities to Versadial’s customers, adding a new dimension to Versadial’s suite of valuable call recording solutions. With over 18 years’ experience, Versadial delivers high quality and affordable call recording solutions to multiple industries, including VoIP, digital, analog, radio, screen capture, and more. Upon signing up for Yactraq’s speech analytics service, Versadial customers will have their recorded calls automatically uploaded…

VSLogger Honored With Two Prestigious Customer Support Software Awards
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VSLogger Honored With Two Prestigious Customer Support Software Awards

VSLogger’s team is proud to announce its first recognition by FinancesOnline.com awards, who distinguished us for quality and reliability of customer support and services/features we provide. Their review team evaluated VSLogger using their standardized scoring procedure, and concluded it met all of their high usability criteria needed to earn a place among the best performers. As a result, VSLogger is now the platform’s Rising Star for 2017, and the holder of a 2017 Great User Experience…

Versadial call recorder integrates with active directory and releases new enhanced vault storage and encryption
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Versadial call recorder integrates with active directory and releases new enhanced vault storage and encryption

Versadial Solutions released VSLogger 4.8.0 with enhanced encryption and tight integration with active directory.  Additionally, 4.8.0 brings an accurate visual representation of the recorded call with a visual audio wav. Irvine, California – February 16th, 2017 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.8.0 with enhanced features. User management is the bane of every IT and data management administrator, keeping track of multiple applications, users, and log-in access is…

Versadial Solutions now compatible with Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP voip phone solutions
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Versadial Solutions now compatible with Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP voip phone solutions

Versadial Solutions call recording software now compatible with Avaya H.323, Avaya Nortel UNIStim VoIP, and Panasonic VoIP phone solutions. Irvine, California, January 31st, 2017 – Versadial Solutions, an industry leading call recording solution provider, has added support for Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP signaling. Most VoIP recording solutions require integration with PBX CTI or SMDR to capture details such as caller ID, dialed number, extension, and direction of the call. With the…

Versadial Solutions Launches an Interactive Visual Audio Timeline Interface For Call Recording
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Versadial Solutions Launches an Interactive Visual Audio Timeline Interface For Call Recording

Versadial Solutions launches new interactive visual recording Timeline View for their call recording software. With the new VSLogger 4.7.2, an enhanced visual view allows managers to see a graphical representation of their agents call volume and activity for the day. Irvine, California – October 7th, 2016 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.7.2 with enhanced features. (more…)

Versadial Solutions call recording software now fully compatible with ShoreTel VoIP phone solutions. The new feature adds ShoreTel MGCP signal capturing to VSLogger version 4.7.1. 
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Versadial Solutions call recording software now fully compatible with ShoreTel VoIP phone solutions. The new feature adds ShoreTel MGCP signal capturing to VSLogger version 4.7.1. 

Irvine, California, September 23rd, 2016 – Versadial Solutions, an industry leading call recording solution provider, has added ShoreTel MGCP signal capturing. The addition of ShoreTel MGCP allows VSLogger to capture ShoreTel VoIP call details without SMDR or CTI integration. This added capability makes Versadial’s software 100% ShoreTel VoIP compatible and greatly reduces the time required to configure the Versadial Call Recorder for ShoreTel phone system. (more…)