Call Recording Solutions for Utility Companies
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Call Recording Solutions for Utility Companies

Utility companies conduct a high percentage of their business over the phone. As utility companies range from energy, electric and gas companies, to public works such as light, water and power companies, so much of their daily business is conducted over the phone. From customers paying their bills, adding an additional service, to requesting repairs or maintenance, reporting problems or leaks, or even just asking a simple question, the phone system proves it’s worth every…

Call Recording Solutions for Healthcare Providers
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Call Recording Solutions for Healthcare Providers

In the healthcare industry, maintaining records is an integral part of business.  From care administered in the office to medical advice relayed over the phone, maintaining records of everything said and done is vital to ensuring industry standards. Considering it is required by law for healthcare providers to maintain records and proof of acceptance during all patient interactions, employing a call recording system will keep you from being audited, fined or possibly even shut down. …

Call Recording Solution for a Law Practice
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Call Recording Solution for a Law Practice

Utilizing a call recording solution for a law practice is becoming more common. As technology evolves and recording solutions become more readily available for small and medium sized law firms, a recording solution can be a valuable tool. Recording solutions can be configured to automatically start recording a call or all incoming and outgoing calls may be manually recorded. Having a software based solution, lawyers and staff can simply click a button on their PC…

Call Recording Solutions for Transportation Industry
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Call Recording Solutions for Transportation Industry

Telephone and radio communications is at the heart of every transportation company. Transportation companies such as taxi cabs, limousines, shuttles, and towing companies don’t just use the phone and radio as their main line of communication, they rely on it. When an entire industry’s foundation is initial calls and subsequent dispatch calls, a powerful and solid network system is invaluable. (more…)

Call Recording Solutions for Public Safety
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Call Recording Solutions for Public Safety

Record keeping within the public safety industry is integral to improved response time, reducing miscommunications, and business efficiency.  Between frantic emergency calls and dispatching the responsible public safety officer, knowing exactly what is said will prove to be invaluable. With a call recording solution, supervisors will know exactly what was and was not said, as each and every telephone or radio call can be recorded. Supervisors can fight miscommunications by knowing exactly where and when miscommunication…

Call Recording Solutions for Insurance Providers
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Call Recording Solutions for Insurance Providers

The explosion of the internet as a means to communication and access to information has resulted in many changes in the way companies and people do business. As a result, some companies exist solely online. This benefits the consumer, as they now have more choices, but creates more competition for the companies themselves. This is especially true for insurance providers, as more and more companies fight to cover homes and businesses that were once an…

Call Recording Solutions for Financial Institutions
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Call Recording Solutions for Financial Institutions

The financial institution is a highly regulated industry, from banks, savings and loan entities, to credit unions and investment services. Compliance regulations and risk insurance are of the utmost importance in the industry; the financial institution itself must make sure it is compliant with regulations and laws, while also insuring risk and exposure is limited. The best way to meet both industry needs, and simultaneously improve business operations is simple: call recording. (more…)

Call  Recording Solutions for Call Centers
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Call Recording Solutions for Call Centers

The foundation of call centers is built by the people who operate within it; people making calls, people taking calls, and people collecting information. When the foundation of an industry is built on phone calls and the ensuing conversations, the recording of calls proves a vital component of the industry. (more…)

Recording Phone Calls Kept Tow Company From Being Sued
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Recording Phone Calls Kept Tow Company From Being Sued

Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…