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10 reasons why your school needs call recording.

Every good school understands the importance of maintaining an open and honest relationship with parents while maintaining focus on what is best for their students. A positive relationship between parents and teachers is essential to the student’s educational development and growth. A telephone conversation is a good alternative for parents who lack the time to attend the in-person meetings and acquire information quickly about their child’s progress. It also opens a channel of communication for…

Last Updated on October 8, 2023

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Top 10 Call Recording Software Options

Enterprise Management 360 recognized an important need for call recording and how it plays in the call center world. Recording calls between agents and customers allows call centers to utilize these calls for training and improve customer service. Enterprise Management 360 compiled a list of the top 10 call recording software providers. There are numerous options provided, some ranging from a pure cloud service (they provide call recording with their telephone phone service) as well…

Last Updated on January 10, 2020

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Third Party Verification Services / Telephonic Signature and Its Benefits Using a Call Recorder

For businesses in which compliance and verification are highly important, third party verification recording is an essential tool. Call verification recording (also referred to Telephonic Signature) ensures that you can stay compliant with industry regulations, that you have easily accessible records of important customer interactions, and that you are not susceptible to claims against you based on false or erroneous information. Versadial has created a thorough, easy-to-use verification recording service that can be used as either…

Last Updated on October 21, 2016

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Call Recording Keeps Utility Customers From Being Left Out in the Cold

Kim arrives home after a long winter’s day and experiences one of a homeowner’s greatest fears. A cold house and a furnace that isn’t working. In the basement nothing looks out of the ordinary except there’s no gas getting into the unit – and no heat coming out of it. She was behind on her gas bill but a phone call to the utility a couple days ago took care of that. So the $64,000…

Last Updated on January 30, 2019

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Court Admissibility of 911 Calls and Its Importance to Your PSAP

In 2006, a landmark Supreme Court ruling opened the door to use certain 911 calls as evidence in court proceedings where the victim refuses to testify. The Sixth Amendment to the U.S. Constitution grants the accused the right to confront their accuser. Before this ruling, 911 calls would not be admitted into evidence when the caller refused, or could not be located, to testify because the accused could not cross-examine their accuser. The ruling declared…

Last Updated on January 31, 2019

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Saving Lives - Recording Calls in the Healthcare Industry

It’s scary. What’s scary you ask? How about what could happen when a patient improperly follows a doctor’s medical advice? Or when a pharmacist fills a prescription incorrectly? Or when inaccurate patient information is passed from one hospital department to another? When these things happen people get hurt. When these things happen lives can be lost, families torn apart, and friendships turned to memories. It’s a fact of life in the healthcare industry. Mistakes are…

Last Updated on January 31, 2019

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Maximize Your Protection and Profits - Record Your Law Firm’s Calls

The legal profession has traditionally been an in-person type of business, or maybe that’s the way it’s been portrayed on TV. In reality, attorneys and legal staffers talk to clients on the phone frequently. These conversations are important for a variety of reasons, which we’ll cover below. First, let’s talk about the different types of phone conversations clients and counsel have regularly. Advice – Attorneys counsel their clients over the phone at times. Attorneys want…

Last Updated on January 31, 2019

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Hospitality Industry Call Recorder – Testimonial

Thank you Versadial for the quick response. I called our rep Sean who immediately transferred me to someone in Support. The Rep dialed into our pc and walked me through adding new channels. He also advised me of better ways to use the software to its full capabilities and even typed in some notes for me to follow. Great knowledgeable service, awesome product. Maria Juan Moniz Customer Service Manager Pinnacle Hospitality Systems 2001 West Cypress…

Last Updated on February 4, 2021

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Cement Industry Call Recorder – Testimonial

We have been using VSLogger for a few years now. We have a few installations scattered across Quebec and never had any problems with the software and/or the hardware. Once installed, the software is easy to use and does exactly what it is suppose to do. I recommend the product without hesitation! — D. Monfette M.I.S. Ciment Québec Inc. Last Updated on January 11, 2021

Last Updated on January 11, 2021

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Voice Recording Not Just for Call Centers Anymore

For years, the idea of voice recording was essentially automatically reserved for only large customer service and tech support call centers. The question we should really ask is: Why? Why is it that only larger companies should be allowed to mitigate potential risk factors? Or monitor customer service and sales campaigns? Why only the big guys are allowed this enormous commercial advantage? The good news: Technology has evolved to the point that the costs associated…

Last Updated on September 21, 2020