Third Party Verification Services / Telephonic Signature and Its Benefits Using a Call Recorder
in , ,

Third Party Verification Services / Telephonic Signature and Its Benefits Using a Call Recorder

For businesses in which compliance and verification are highly important, third party verification recording is an essential tool. Call verification recording (also referred to Telephonic Signature) ensures that you can stay compliant with industry regulations, that you have easily accessible records of important customer interactions, and that you are not susceptible to claims against you based on false or erroneous information. Versadial has created a thorough, easy-to-use verification recording service that can be used as either…

Call Recording Keeps Utility Customers From Being Left Out in the Cold
in

Call Recording Keeps Utility Customers From Being Left Out in the Cold

Kim arrives home after a long winter’s day and experiences one of a homeowner’s greatest fears. A cold house and a furnace that isn’t working. In the basement nothing looks out of the ordinary except there’s no gas getting into the unit – and no heat coming out of it. She was behind on her gas bill but a phone call to the utility a couple days ago took care of that. So the $64,000…

Court Admissibility of 911 Calls and Its Importance to Your PSAP
in

Court Admissibility of 911 Calls and Its Importance to Your PSAP

In 2006, a landmark Supreme Court ruling opened the door to use certain 911 calls as evidence in court proceedings where the victim refuses to testify. The Sixth Amendment to the U.S. Constitution grants the accused the right to confront their accuser. Before this ruling, 911 calls would not be admitted into evidence when the caller refused, or could not be located, to testify because the accused could not cross-examine their accuser. The ruling declared…

Saving Lives - Recording Calls in the Healthcare Industry
in

Saving Lives - Recording Calls in the Healthcare Industry

It’s scary. What’s scary you ask? How about what could happen when a patient improperly follows a doctor’s medical advice? Or when a pharmacist fills a prescription incorrectly? Or when inaccurate patient information is passed from one hospital department to another? When these things happen people get hurt. When these things happen lives can be lost, families torn apart, and friendships turned to memories. It’s a fact of life in the healthcare industry. Mistakes are…

Maximize Your Protection and Profits - Record Your Law Firm’s Calls
in

Maximize Your Protection and Profits - Record Your Law Firm’s Calls

The legal profession has traditionally been an in-person type of business, or maybe that’s the way it’s been portrayed on TV. In reality, attorneys and legal staffers talk to clients on the phone frequently. These conversations are important for a variety of reasons, which we’ll cover below. First, let’s talk about the different types of phone conversations clients and counsel have regularly. Advice – Attorneys counsel their clients over the phone at times. Attorneys want…

in

Hospitality Industry Call Recorder – Testimonial

Thank you Versadial for the quick response. I called our rep Sean who immediately transferred me to someone in Support. The Rep dialed into our pc and walked me through adding new channels. He also advised me of better ways to use the software to its full capabilities and even typed in some notes for me to follow. Great knowledgeable service, awesome product. Maria Juan Moniz Customer Service Manager Pinnacle Hospitality Systems 2001 West Cypress…

Cement Industry Call Recorder – Testimonial
in

Cement Industry Call Recorder – Testimonial

We have been using VSLogger for a few years now. We have a few installations scattered across Quebec and never had any problems with the software and/or the hardware. Once installed, the software is easy to use and does exactly what it is suppose to do. I recommend the product without hesitation! — D. Monfette M.I.S. Ciment Québec Inc.

Voice Recording Not Just for Call Centers Anymore
in

Voice Recording Not Just for Call Centers Anymore

For years, the idea of voice recording was essentially automatically reserved for only large customer service and tech support call centers. The question we should really ask is: Why? Why is it that only larger companies should be allowed to mitigate potential risk factors? Or monitor customer service and sales campaigns? Why only the big guys are allowed this enormous commercial advantage? The good news: Technology has evolved to the point that the costs associated…

Call Recording for Telecommunication Vendors
in

Call Recording for Telecommunication Vendors

The first use of telecommunication came in the form of smoke signals. People would communicate with each other by sending puffs of smoke floating into the air. With the many changes in technology, most of us now rely heavily on our phone systems. While technology has steadily improved and changed since the use of smoke signals, the essence of telecommunications remains the same. With businesses continuously starting, growing and shrinking, the need  for a reliable…

Call Recording Solutions for Government
in

Call Recording Solutions for Government

Governmental agencies are widespread in both location and function; they range from infrastructure entities such as departments of transportation and port authorities to federal retirement and military operations. Perhaps the common denominator in all establishments of governmental bodies is the provided advantage of a call recording system. The ability to record every incoming and outgoing call provides protection and compliance, as well as the ability to keep comprehensive records and monitor employees. (more…)