It’s the age old question when it comes to managing people… What makes them tick? Is it money? Recognition? Pride? Love of service? For each call center agent it’s something different. Trying the same approach to motivate the entire group is an exercise in futility. An individualized approach that values each person’s unique talents and contributions often works best. But sometimes one on one conversations don’t help you craft an effective individualized plan. Have you…
Last Updated on January 31, 2019