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The Benefits of Screen Capture Software for Businesses

In order to keep your call center or other communications-focused business efficient and to make sure customers are happy, it’s essential to be able to monitor your employees’ performance. For this reason, many businesses have started to rely on call recording software, an excellent tool for reviewing and improving performance. However, call recording software can’t capture everything. Screen capture software picks up what’s being left out; it records desktop activity so that you can see…

Last Updated on August 23, 2021

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How Call Recording Can Improve Your Sales

Knowledge and awareness are essential to successful sales. You need to know how your customers think and what they want. You also need to know what techniques will help to close a sale, and what might drive a potential customer away. Part of this knowledge comes from experience. Everyone, however, can boost their sales awareness using call recording. Call recording is a powerful tool that can provide you with robust information about both your customers…

Last Updated on December 14, 2020

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Using Call Recording to Improve Employee Performance

Call recording is the best modern tool in quality control. When used well, call recording can help you evaluate your employees accurately, identify strengths and weaknesses, coach effectively, and improve your customer service. As a tool, call recording can enable detailed performance analysis and bring your customer service to new levels. This can make a big difference in your customer satisfaction. It can also be an empowering tool for your employees, making them a part…

Last Updated on January 8, 2016

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5 Steps to Increasing Sales With Call Recording

So you want to grow your business, and you think call recording can help. Call recording requires an active approach to be profitable. Meaning, you need to use the software proactively, collect data, make changes and measure results. When you take this approach, call recording technology can grow your business like nothing else can, because it provides you with crucial insight of your customers and your company’s sales process. In today’s article, I’m going to…

Last Updated on August 7, 2015

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Download The Beginners Guide to Sales and Customer Loyalty by using only a Call Recorder

Over the past 4 weeks we have broken down our white paper covering techniques, exercises and theories in growing your sales and enhancing your customer loyalty. All of these can be accomplished with a call recorder installed at your business. A call recorder is a simple and inexpensive option in making the first step to truly understanding the Voice of the Customer as well as the Voice of the Employee. It helps you pin point any issues…

Last Updated on August 24, 2020

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The Beginners Guide to Growing Sales and Customer Loyalty with Call Recording (Part 4 of 4)

<<< Part 3 Beginners Guide  – Post The following is an excerpt from Versadial’s Beginners Guide to Growing Sales and Customer Loyalty: 4) Practical Training Exercises The personality types just discussed are incredibly powerful. And, as you can probably tell, they’re simple to identify. By simply noticing the tonality of the caller, you can immediately place them in one of the four personality types. You can then match them, and press forward with the additional…

Last Updated on September 2, 2020

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The Beginners Guide to Growing Sales and Customer Loyalty with Call Recording (Part 3 of 4)

<<< Part 2 Beginners Guide  – Post  Part 4 Beginners Guide  – Post >>> The following is an excerpt from Versadial’s Beginners Guide to Growing Sales and Customer Loyalty: 3) The Key To Increased Sales And Long-Term Customer Loyalty By now, most people are aware of what they get when they call a sales or support team. They know the vocal tone they’ll be greeted with. They know the impersonal service that will work quickly…

Last Updated on September 8, 2020

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The Beginners Guide to Growing Sales and Customer Loyalty with Call Recording (Part 2 of 4)

<<< Part 1 Beginners Guide  – Post  Part 3 Beginners Guide  – Post >>> The following is an excerpt from Versadial’s Beginners Guide to Growing Sales and Customer Loyalty: 2) The Anatomy Of A Sales Or Support Call To get the absolute most out of call recording, you need to know what to look for. You need to be able to identify when things go wrong, or when they go right. You need to be able…

Last Updated on September 2, 2020

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The Beginners Guide to Growing Sales and Customer Loyalty with Call Recording (Part 1 of 4)

Part 2 Beginners Guide – Post >>> The following is an excerpt from Versadial’s Beginners Guide to Growing Sales and Customer Loyalty: Why Call Recording? In the early 20th century, a profound change began to sweep over western society. It’s no secret that as human beings, we’re armed with abilities that go above and beyond what other animals on Earth possess. Our greatest asset is our ability to step back from a problem, observe, and…

Last Updated on August 26, 2020

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How to Use Call Recording to Create Customers For Life

Sometimes, it feels like we live in a world that just doesn’t care. And sometimes that’s true. Millions of people are working jobs that they don’t enjoy. They’re working to put food on the table and pay their bills. They do their job because they have to, not because they want to. We interact with people working these jobs almost every single day. Whether we’re ordering food from somewhere, or calling up customer service, we’re…

Last Updated on May 1, 2015