Employee Reviews - Digitized Evaluation Forms
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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

How to Increase Sales by 20% WITHOUT Spending More on Marketing
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How to Increase Sales by 20% WITHOUT Spending More on Marketing

It has been over four years since we last published this post, but FCR (First Call Resolution) is still important to many call centers. With the increase in communication channels utilized by customers, such as phone, chat, email, and twitter, FCR has evolved into OCR. This acronym was coined by the SQM group, which stands for One Contact Resolution because not all customers contact support only via phone.  FCR, or OCR depending on how your business…

The Importance of Workforce Management Tools
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The Importance of Workforce Management Tools

If you’re involved in managing a call center or customer service-oriented business, you know how important effective workforce management is. You know there’s a big difference between when your staff is working optimally and when it’s not. With the right workforce management tools, you can make the best use of your staff’s time and skills, meeting customer needs quickly without wasting time and resources. Without those tools, however, it can be very challenging to create…

5 Ways Call Recording Improves Your Online and Offline Marketing Campaigns
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5 Ways Call Recording Improves Your Online and Offline Marketing Campaigns

Most people associate call recording just with offline marketing campaigns. If you have a separate number for each campaign or for each location, it’s easy to get the same kind of information about those offline campaigns as your tracking efforts online give you about your online campaigns. But can call recording also help you with your online campaigns? If you want to know how the customers who are calling you found your number, call recording…

Improve Your Customer Service with Call Recording
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Improve Your Customer Service with Call Recording

You already know that call recording can help you improve the performance of your customer service representatives. There are lots of reasons to invest in call recording for your business. In some states and for some industries, it is demanded by regulations, but for others, it is simply a tool that managers can use to review the interactions their employees have with customers and use that information to improve the performance of those employees. But how exactly…

The Benefits of Screen Capture Software for Businesses
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The Benefits of Screen Capture Software for Businesses

In order to keep your call center or other communications-focused business efficient and to make sure customers are happy, it’s essential to be able to monitor your employees’ performance. For this reason, many businesses have started to rely on call recording software, an excellent tool for reviewing and improving performance. However, call recording software can’t capture everything. Screen capture software picks up what’s being left out; it records desktop activity so that you can see…

How Call Recording Can Improve Your Sales
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How Call Recording Can Improve Your Sales

Knowledge and awareness are essential to successful sales. You need to know how your customers think and what they want. You also need to know what techniques will help to close a sale, and what might drive a potential customer away. Part of this knowledge comes from experience. Everyone, however, can boost their sales awareness using call recording. Call recording is a powerful tool that can provide you with robust information about both your customers…

Using Call Recording to Improve Employee Performance
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Using Call Recording to Improve Employee Performance

Call recording is the best modern tool in quality control. When used well, call recording can help you evaluate your employees accurately, identify strengths and weaknesses, coach effectively, and improve your customer service. As a tool, call recording can enable detailed performance analysis and bring your customer service to new levels. This can make a big difference in your customer satisfaction. It can also be an empowering tool for your employees, making them a part…

5 Steps to Increasing Sales With Call Recording
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5 Steps to Increasing Sales With Call Recording

So you want to grow your business, and you think call recording can help. Call recording requires an active approach to be profitable. Meaning, you need to use the software proactively, collect data, make changes and measure results. When you take this approach, call recording technology can grow your business like nothing else can, because it provides you with crucial insight of your customers and your company’s sales process. In today’s article, I’m going to…

Download The Beginners Guide to Sales and Customer Loyalty by using only a Call Recorder
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Download The Beginners Guide to Sales and Customer Loyalty by using only a Call Recorder

Over the past 4 weeks we have broken down our white paper covering techniques, exercises and theories in growing your sales and enhancing your customer loyalty. All of these can be accomplished with a call recorder installed at your business.  A call recorder is a simple and inexpensive option in making the first step to truly understanding the Voice of the Customer as well as the Voice of the Employee. It helps you pin point any issues…