in , ,

Improve your Inside Sales Agent Performance through Sales Activity Monitoring

Sales managers are always striving to improve the productivity of their staff. With all sales teams, there are several metrics for sales managers to monitor and make actionable decisions. The different types of sales metrics vary from Key Performance Indicators, Pipeline Sales Metrics, Lead Generation Sales Metrics, and many more. The metric that allows managers to directly influence the daily activities of their sales staff and improve the performance of individual sales agents is the…

Last Updated on December 10, 2021

in , ,

Improve Customer Service KPIs through Call Monitoring

Customer service is an essential part of every business. This department interacts with clients and directly affects the company’s reputation and how the business is perceived by the public. As a result, it is critical for every business to ensure the customer service team is both providing and maintaining excellent customer service at all times. To accomplish this task, it is vital for businesses to identify Key Performance Indicators (KPIs) within their customer service department…

Last Updated on January 2, 2021

in , , ,

How To Coach a Remote Sales Team

Great sales managers know, the key to success is coaching. Coaching involves a great deal of communication. In traditional office settings, it was easy to walk across the hall and initiate a quick coaching session face-to-face when problems arise. Today, many businesses have moved to a remote sales model with sales managers quickly discovering that, leading a remote sales team is entirely different than leading an onsite sales team. This article will identify methods sales…

Last Updated on November 11, 2020

in , ,

10 Tips and Essentials for Managing your Remote Employees

Working remotely has become the new normal in many businesses. Many managers are now faced with the task of providing a work environment that encourages growth and collaboration. Some businesses that are new to managing remote employees are discovering that the traditional in office style management is not compatible with their remote employees. Management processes must shift and adjust to this new work environment to keep remote teams productive and effective. Managers must also become…

Last Updated on October 15, 2020

in , ,

The Simple Guide to Implementing Remote Employee Monitoring

With the onset of the 2020 coronavirus (COVID-19) pandemic, the number of companies switching their staff to remote work has accelerated. As businesses around the world begin to reopen, telecommuting will most likely remain prevalent in the workforce. While teleworking helps everyone stay safe and healthy, many companies are faced with unique challenges. How do you monitor employees working remotely? Employee monitoring is used to improve employee productivity, accurately bill clients, ensure business is running…

Last Updated on September 1, 2020

in , ,

Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

Last Updated on February 22, 2019

in ,

How to Increase Sales by 20% WITHOUT Spending More on Marketing

It has been over four years since we last published this post, but FCR (First Call Resolution) is still important to many call centers. With the increase in communication channels utilized by customers, such as phone, chat, email, and twitter, FCR has evolved into OCR. This acronym was coined by the SQM group, which stands for One Contact Resolution because not all customers contact support only via phone. FCR, or OCR depending on how your business…

Last Updated on December 17, 2019

in , ,

The Importance of Workforce Management Tools

If you’re involved in managing a call center or customer service-oriented business, you know how important effective workforce management is. You know there’s a big difference between when your staff is working optimally and when it’s not. With the right workforce management tools, you can make the best use of your staff’s time and skills, meeting customer needs quickly without wasting time and resources. Without those tools, however, it can be very challenging to create…

Last Updated on February 4, 2019

in ,

5 Ways Call Recording Improves Your Online and Offline Marketing Campaigns

Most people associate call recording just with offline marketing campaigns. If you have a separate number for each campaign or for each location, it’s easy to get the same kind of information about those offline campaigns as your tracking efforts online give you about your online campaigns. But can call recording also help you with your online campaigns? If you want to know how the customers who are calling you found your number, call recording…

Last Updated on June 30, 2016

in ,

Improve Your Customer Service with Call Recording

You already know that call recording can help you improve the performance of your customer service representatives. There are lots of reasons to invest in call recording for your business. In some states and for some industries, it is demanded by regulations, but for others, it is simply a tool that managers can use to review the interactions their employees have with customers and use that information to improve the performance of those employees. But how exactly…

Last Updated on June 3, 2016