Call Recording Software Features: Live Monitoring
in

Call Recording Software Features: Live Monitoring

There are various useful features found in call recording software. One of the most important and most-used features is live monitoring of calls. This feature is pretty self-explanatory; with our software, you have the ability to listen in on a call as it is happening in real time. You will be listening in through the software, so you won’t be picking up the phone and becoming the third person on the line. The agent and…

Monitor Live Phone Calls As A Sales Training Tool
in ,

Monitor Live Phone Calls As A Sales Training Tool

Live phone call monitoring allows you to check in on your agents and monitor their interactions and responses with customer in real time. By monitoring a live phone call you can assess the agent and let them know right away if there were any issues, weaknesses or strengths in their presentation. In the end you will help improve customer relationships or efficiency within your company. (more…)