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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

Last Updated on February 22, 2019

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Speech Analytics – Not for Big Call Centers Anymore

Over the past few decades, we have seen new technology steadily emerging. Typically, the costs for early adopters of any technology are fairly high. As production and development improves over time, the once expensive product slowly becomes more affordable. We have seen it with television sets, personal computers, and our beloved mobile phones. When speech analytics software first emerged, it required a massive amount of hardware as well as several engineers and programmers to adjust…

Last Updated on February 1, 2019

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Is there such a thing as business software with a return on investment on day one?

Many of you are probably thinking such a scenario is impossible. I’m not talking about a piece of software with a $50 price tag, we know that’s an easy ROI to achieve, but we are talking about a thousand plus price tag! So what is this magical software that achieves this unprecedented ROI? PC Screen Capture Yup, it’s been around for a while, and yet not a lot is really discussed about the ROI that…

Last Updated on May 30, 2017

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Third Party Verification Services / Telephonic Signature and Its Benefits Using a Call Recorder

For businesses in which compliance and verification are highly important, third party verification recording is an essential tool. Call verification recording (also referred to Telephonic Signature) ensures that you can stay compliant with industry regulations, that you have easily accessible records of important customer interactions, and that you are not susceptible to claims against you based on false or erroneous information. Versadial has created a thorough, easy-to-use verification recording service that can be used as either…

Last Updated on October 21, 2016

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The Benefits of Screen Capture Software for Businesses

In order to keep your call center or other communications-focused business efficient and to make sure customers are happy, it’s essential to be able to monitor your employees’ performance. For this reason, many businesses have started to rely on call recording software, an excellent tool for reviewing and improving performance. However, call recording software can’t capture everything. Screen capture software picks up what’s being left out; it records desktop activity so that you can see…

Last Updated on August 23, 2021


Call Recording Software features: Reports

There are various useful features found in call recording software. One feature that can have a monumental effect on your business is the Reports feature. The reports feature allows you to create two types of reports: Recordings and Quality Control. The difference between the two is pretty self-explanatory; the recordings reports are graphs and charts based off call recordings stored by the software, while the quality control reports are based off the quality control tests…

Last Updated on October 31, 2019


Call Recording Software features: Quality Control

There are various useful features found in call recording software. One feature that will greatly benefit your business as a whole is the Quality Control feature. The quality control feature found in our call recording software is easy to use but the effect on your business will be profound. The grading feature works as so: the manager will select an agent they wish to grade, and then pick a time period to grade (the options…

Last Updated on January 30, 2019


Call Recording Software features: Notes

There are various useful features found in call recording software. One extremely useful tool found in recording software is the ability to make notes on calls. This feature is fairly simple, but it can pay dividends to your business. The notes feature works as so: when playing back a call, a manager can add a note about that specific call. For example, if a sale occurs in a call, the manager can add “sale” to…

Last Updated on September 28, 2020


Call Recording Software Features: Search and Playback

There are various useful features found in call recording software. One of the most critical tools found in recording software is the ability to search for and playback recordings. This feature is a significant reason why businesses employ call recording software in the first place.  With this feature, you are able to search for specific recordings; you are able to search by caller ID, agent name, date and time of call, or by notes made…

Last Updated on February 4, 2021


Call Recording Software Features: Live Monitoring

There are various useful features found in call recording software. One of the most important and most-used features is live monitoring of calls. This feature is pretty self-explanatory; with our software, you have the ability to listen in on a call as it is happening in real time. You will be listening in through the software, so you won’t be picking up the phone and becoming the third person on the line. The agent and…

Last Updated on January 30, 2019