Business Call Recording and General Liability Policy
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Business Call Recording and General Liability Policy

We have posted a few times about call recording and the laws that bind them. It can be a bit tricky, considering each state has their own set of rules and regulations. California in particular is known as a two party state, thus, both parties on the phone need to know the conversation is being recorded. Recently, a number of class action suits have come up involving this issue, with claims that the customer never…

Does Your Business Have a Back End?
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Does Your Business Have a Back End?

One of the most important parts of building a highly-profitable business is increasing the total value per customer. Value per customer is a metric that defines exactly how much a customer is worth to your company in the long-term. For example, if you sell a product worth $129, and your average customer buys five times, then your total value per customer is $645. Now, a great way for a business to multiply income quickly, is…

Employee Surveillance - You Could Be Losing More Profits Than You Think
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Employee Surveillance - You Could Be Losing More Profits Than You Think

In his book “Ruthless Management of Profits and People,” Dan Kennedy made one of the best cases ever for “employee surveillance.” He brought out dozens of case studies about employees who were costing their employers millions of dollars as a result of behaviors which could be easily corrected using employee surveillance technology. If you take incoming phone calls from prospects OR if you run an outbound call center, you might be interested in what Dan…

How to Source Your Own Outsourcing Call Center
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How to Source Your Own Outsourcing Call Center

Let’s face it, we live in a global economy that is becoming increasingly profit-driven but our margins are smaller than ever. The fact that 200 of the Fortune 500 companies in the US are actively involved in some measure of back office outsourcing is tantamount to that reality. Outsourcing began to bloom sometime in the 1970’s as technologies started to make the planet a smaller more accessible place. As our perceptions of distance and boundaries…

Having a Call Recorder System Can Financially Save You
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Having a Call Recorder System Can Financially Save You

How having a call recorder in a veterinarian and medical service office can save you financially: Most pets are considered a member of the family. So when a dog or cat needs medical attention, the owners bring their pet to the veterinarian. If surgery is needed the owner is there in person and has a clear understanding of the need for surgery and the costs involved. The owner can provide a verbal and a written…

Dental Industry Call Recorder - Testimonial
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Dental Industry Call Recorder - Testimonial

I would like to take a moment to thank you and the entire staff at Vesadial for the exceptional service and attention you have given myself and my practice in solving my call recording solution. It has been a month since implementing your product and I now realize I should have done this years ago. In fact I would say to my colleagues they are making a mistake if they delay any longer in doing…

Best Recording Software to Record and Monitor Business Phones
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Best Recording Software to Record and Monitor Business Phones

The best recording software for monitoring and archiving your phone calls in your business is usually a subjective matter. It really depends on what you will be recording, how, and why. There are a lot of great solutions out there, it is just a matter of taking the time to understand your needs and then finding a solution that solves those needs but also doesn’t hurt your business in the process. (more…)

Call Monitoring Software Improves Your Overall Business Productivity
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Call Monitoring Software Improves Your Overall Business Productivity

Last week we spoke about recording your phone calls to avoid a possible “bump in the road” situation. Although call recording can help reduce your business liability, it also has a positive effect on your overall business productivity. By monitoring your phone calls you can use the call recordings as a sales aid training tool, watch out for possible breaches of security and make your employees be more efficient with their time. (more…)