Call Recording Solutions for Utility Companies

Call Recording Solutions for Utility Companies

Last Updated on January 30, 2019

utility-company-recordingUtility companies conduct a high percentage of their business over the phone. As utility companies range from energy, electric and gas companies, to public works such as light, water and power companies, so much of their daily business is conducted over the phone.

From customers paying their bills, adding an additional service, to requesting repairs or maintenance, reporting problems or leaks, or even just asking a simple question, the phone system proves it’s worth every single day.

The utility industry typically has an incredible amount of departments in each company; a call recording solution can help to consolidate all departmental phone calls and store the calls from every department in one centralized recording location. Departments such as billing, customer service, dispatch and even field technicians can be combined to allow management easy access to data and call recordings from one location.

Because so many business transactions occur on the telephone, having a copy available for each and every phone conversation will prove to be just as vital to business as the telephone itself. A call recording solution will record, store, and save every telephone conversation, both incoming and outgoing. All important verbal business communications will be available to search for and playback at a later time for data review.

This allows information, both relayed and received, to be verified to ensure that the correct information is transmitted. The ability to store every conversation will help to eliminate data entry errors, while increasing customer satisfaction and business efficiency.

In addition to search and playback, call recording systems also provide the ability to make notes on calls, search for calls using those notes, and even bookmark significant portions of the call that can be emailed out for review. These features make finding specific calls, emphasizing certain portions of calls, and sending calls for training or compliance purposes, easily done.

When it comes to saving every conversation and consolidating recordings, utility companies can benefit enormously by employing a call recording system. To get more information on how call recording can improve your business, call us at 1.949.457.0650 and one of our dedicated account managers will be happy to assist you.

Last Updated on January 30, 2019