Call Recording Solutions for Public Safety

Call Recording Solutions for Public Safety

Last Updated on January 30, 2019

Public Safety Recording DispatchRecord keeping within the public safety industry is integral to improved response time, reducing miscommunications, and business efficiency.  Between frantic emergency calls and dispatching the responsible public safety officer, knowing exactly what is said will prove to be invaluable.

With a call recording solution, supervisors will know exactly what was and was not said, as each and every telephone or radio call can be recorded. Supervisors can fight miscommunications by knowing exactly where and when miscommunication or confusion occurred. Supervisors will have the ability to monitor calls as they happen in real time and search and playback previous calls, so nothing is ever missed. The records are easily accessible on their server, with no downloading of individual calls, as each and every call is saved and can be played back within the user interface.

Maintaining records with call recording provides in-depth knowledge into your business’ processes; in this case, it can provide substantial information on the dispatch process. The ability to watch and listen to the calls as they unfold, and their subsequent management, will pay dividends in figuring out why confusion and miscommunications are occurring. With the ability to analyze and correct the information collection and dispatch process, managers are able to understand issues and work with dispatchers to fix them. All in all, the result will be a steady decrease in the number of miscommunications and a greater understanding of the dispatch process.

The Versadial call recording solution provides a cost-effective way to store your records. Our call recording solution gives you up to 148,000 hours of storage space, and with auto-archiving enabled, your calls can automatically be backed up to an external hard drive. Our system provides numerous options to maintain your records and each one allows you to store and backup as many years as you need with ease.

Our call recording solutions are designed with you and your business in mind. To learn more, call us at 1.949.457.0650 to speak to one of our dedicated account managers and learn more about which solution is right for you.

Last Updated on January 30, 2019