Call Recording Solutions for Healthcare Providers

Call Recording Solutions for Healthcare Providers

Last Updated on August 23, 2021

health-care-providers

In the healthcare industry, maintaining records is an integral part of business.  From care administered in the office to medical advice relayed over the phone, maintaining records of everything said and done is vital to ensuring industry standards.

Considering it is required by law for healthcare providers to maintain records and proof of acceptance during all patient interactions, employing a call recording system will keep you from being audited, fined or possibly even shut down.  From compliance with HIPAA & MIPPA regulations to patient interactions, a call recording solution will keep you covered.

A Call Recording System provides the ability to:

  • Record All Inbound and Outbound Calls
  • Reduce Your Liability
  • Ensure Regulatory Compliance
  • Auto Archive Recordings for Virtually Unlimited Storage
  • Easily Retrieve Call Recordings and Data
  • Use Data Encrypted, Password Protected Software to Access Calls
  • Use Checksum Errors to help ensure HIPAA compliance
  • Stay PCI Compliant

By recording calls between healthcare practitioners and patients, a recording solution can eliminate false claims made by patients when medical care or advice is provided over the phone.  This will help to avoid any and all legal situations, as the calls are now stored and saved to be recalled and played back at any given time.

When record upkeep is such a significant aspect of the industry, a strong and reliable call recording system will prove itself to be a vital asset to your business. Call recording provides the ability to record 100% of calls, both inbound and outbound, and access patient recordings with powerful search features. The search feature, combined with the ability to make notes for specific calls, will allow you to locate and access specific, essential calls with a few easy clicks. Those essential calls can be easily extracted from the system, either in their entirety or a specific portion, and can be downloaded or emailed out in WAV format.

When it comes to compliance and record keeping, health care providers can benefit enormously by employing a call recording system into their offices. To get more information on how call recording can improve your business, call us at 1.949.457.0650 and one of our dedicated account managers will be happy to assist you.

Last Updated on August 23, 2021