Call Recording Solutions for Call Centers

Call Recording Solutions for Call Centers

Last Updated on January 31, 2019

customer-supportThe foundation of call centers is built by the people who operate within it; people making calls, people taking calls, and people collecting information. When the foundation of an industry is built on phone calls and the ensuing conversations, the recording of calls proves a vital component of the industry.

There are a wide range of call recording solutions available for the Call Center Industry. Each of these solutions has a lasting positive effect on each call center individually, and the industry as a whole.

  • Live Monitoring:  Listen in to the agent’s calls as they are happening in real time.
  • PC Screen Capture:  Take a snapshot or a recording of the agent’s computer screen. This provides a variety of information, such as what is on the computer screen and how efficient the information gathering process actually is.
  • Quality Control: Grade and score agents on custom built criteria.
  • Reports: Run reports on a wide variety of information, such as quality control tests to ensure agents are improving rather than regressing. This will help improve business operations drastically.
  • Auto Archive: Automatically save all recordings. When the drive is full, save to an external drive or the system can be set up to overwrite the oldest recordings.

Implementing a call recording solution in a call center will have a dramatic effect on the operation and bottom line of the business. A call recording solution provides the ability to increase sales, and improve customer satisfaction, business operations, and employee efficiency. It also ensures regulatory compliance and reduces liability.

With our Adutante call recording software, two call centers are as easily managed as one. The recordings of both locations are stored to one single server, which can be accessed from any web browser. With Adutante, managers do not even need to be in the office to access the recorded calls. If the call center has a fixed or dynamic seating arrangement, Adutante can also accommodate you.

Our software is able to record over VoIP, Digital PBX, Analog, ISDN, and T1/E1 phone lines and we support most major PBX systems, such as Cisco, Avaya, Shoretel, Nortel, Mitel, and NEC so compatibility is not an issue. Our software is also scalable and flexible to meet any possible needs.

To get more information on recording solutions for the Call Center Industry, call 1.949.457.0650 to talk to our dedicated account managers.

Last Updated on January 31, 2019