Last Updated on January 30, 2019
Utilizing a call recording solution for a law practice is becoming more common. As technology evolves and recording solutions become more readily available for small and medium sized law firms, a recording solution can be a valuable tool.
Recording solutions can be configured to automatically start recording a call or all incoming and outgoing calls may be manually recorded. Having a software based solution, lawyers and staff can simply click a button on their PC screen to begin recording their conversation.
These calls can be accessed later or marked to be listened to by a senior staff member or lawyer. Notes can be attached to the call and the call may be downloaded or emailed for internal use or evidence. Missed something or want to review a call you had with a client? These conversations can be easily accessed and listened to via a plethora of search and filter options.
Lawyers who need a more accurate way to track their billable hours during a phone call will like the fact that many call loggers display the duration of the call. Caller ID and dialed numbers are also retained on the internal database, providing an easy way to group and calculate calls made to and from a client.
A feature that some more advanced recorders may have is the ability to record from a PC webcam and store the video and audio to the central server with notes and a timestamp. Imagine conducting a deposition in the conference room and then storing it to your internal server. Immediately after the deposition, you can walk across the office to your desk and access the recording via your web browser. Re-listen to the deposition and make any additional notes to the recording. You can then share the deposition with other lawyers involved with the case or save it to your hard drive and email it to opposing counsel.
When it comes to recording calls, a law office can benefit tremendously in implementing one into their day to day activities. To get more information on how call recording can improve your business, call us at 1.949.457.0650 and one of our dedicated account managers will be happy to assist you.
In the U.S. the individual states have different laws concerning telephone recording. These fall into two categories: Two party notification, and One party notification. Two party notification means both parties being recorded in a conversation must consent. One party notification only requires one of the parties being recorded to consent. Consent is usually granted by an notification recording at the beginning of the call, or with a audible beep tone. The recent California Supreme Court decision in Kearney v. Salomon Smith Barney, Inc., S124739 (July 13, 2006) showed that in a call from a One party consent state to a Two party consent state the Two party law takes precedence.
States with two party consent laws are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington. All other states have one party consent laws, but even if your company resides in a one party consent states, if it might make calls to two party consent states it should either provide notification to both parties or not record these calls.
Last Updated on January 30, 2019