Last week we spoke about recording your phone calls to avoid a possible “bump in the road” situation. Although call recording can help reduce your business liability, it also has a positive effect on your overall business productivity.
By monitoring your phone calls you can use the call recordings as a sales aid training tool, watch out for possible breaches of security and make your employees be more efficient with their time.
When an employee knows that their calls could be monitored they are more likely to be more productive with their time and calling habits. They take more care and consideration when speaking with customers, thus improving customer relations and customer satisfaction. Employees can also have the option to listen to their calls, pick up on mistakes, and improve order entries in case they missed something in the conversation.
Managers can monitor phone calls to help improve sales training and call tactics. When listening to conversations between employees and customers, you can grade the performance of the employees, you can extract portions of a call, share the call during a sales training meeting, or email the call to the employee with notes on how he or she can improve. By listening and grading the calls you can pick up tendencies (good or bad) that the employee has.
If you are not already using call monitoring software to help increase your business productivity or if your current solution is limited, we invite you to contact us at versadial.com and come check out our current call monitoring products.