Author: Jim Shay

Jim Shay is the Senior Copywriter at Versadial Solutions. His background is in software development and journalism. Shay specializes in Customer Service optimization and Sales team performance improvement. Throughout his career, Shay has demonstrated innovative strategies in communication and brand development.

Company
Versadial Solutions

Connect with Jim Shay on LinkedIn

Education
University of California, Irvine

Expertise
Call Recording | Sales & Employee Training | Business
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Call Recording for Transportation

Large scalability, high reliability, and quality monitoring The high growth industry of transportation needs the high reliability and large scalability of a Versadial call recording solution. Our quality monitoring is used in air, rail, road and water through infrastructure, vehicles, and operations. Voice recording in this industry is an ever growing necessity (more…)

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Highway Patrol Captures Voice Logging Savings with Versadial

A Southern-State Highway Patrol was faced with a problem all too common today. The cost of a maintenance contract on an outdated voice logger was not justified by the marginal quality of support the manufacture provided. The Patrol began looking for ways to improve their situation. After further investigation they learned that they could replace their old system with a new, more flexible Versadial voice logger for just about the cost of a couple years…

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More effective call monitoring…without the cords

Published in the Jan 15, 2006 issue of Call Center Times  If you work with a call center in any way you quickly realize the tremendous influence every call has on how your customers perceive your organization. And with recent studies showing consumers currently giving call centers a D+ grade on customer experience it is just as apparent how critical it is to improve call quality. (more…)