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How to Reduce Call Center Hold Time.

Call center hold time is a key component to a positive customer experience. It plays a critical role in customer satisfaction which drives business. Customers with positive satisfaction levels recommend the company to friends, family, and return as repeat customers. It is important to keep customers happy and placing them on hold for an extended period of time will have the opposite effect. Businesses will not be able to eliminate call center hold time, however;…

Last Updated on July 1, 2024