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How to analyze and get the best call center performance from your call recordings.

Businesses running call recording software have taken the first step to improve the performance of their sales, customer service and call center teams. The task of extracting and analyzing recorded call data may initially appear overwhelming when businesses first setup call recording. However, the benefits are worth the effort for any company that develops a plan and strategy to unlock the full potential of their call recording program. Where does a company start? What metrics…

Last Updated on June 8, 2023