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What is Call Monitoring Software and how to use it effectively.

It is essential for any organization to improve the performance of their call center. One effective way to achieve this is through call monitoring. This involves business managers listening to the inbound and outbound calls of their call center agents. Call monitoring allows managers to provide feedback and training to agents to improve their performance and productivity. It is an effective tool for enhancing the customer experience for any company. This article examines call monitoring…

Last Updated on April 8, 2024