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On-Premise vs Remote Call Centers: What’s better? How to record calls in each environment

Call centers are setup to ensure businesses provide service and to meet or exceed their customer’s expectations. Businesses designing and building out their call centers must make a decision to either setup the call center on-premise or remote. Both environments have their advantages and drawbacks. This post will examine both in house and remote call centers, discuss the benefits of each environment and describe how to record calls in both. What is a Call Center?…

Last Updated on November 21, 2022