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Improve Customer Service KPIs through Call Monitoring

Customer service is an essential part of every business. This department interacts with clients and directly affects the company’s reputation and how the business is perceived by the public. As a result, it is critical for every business to ensure the customer service team is both providing and maintaining excellent customer service at all times. To accomplish this task, it is vital for businesses to identify Key Performance Indicators (KPIs) within their customer service department…

Last Updated on January 2, 2021