Call Recording Laws - Friend, Foe, or a Draconian Law
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Call Recording Laws - Friend, Foe, or a Draconian Law

“Recording calls is one of the many pieces that help these businesses achieve and meet customer demands. However, despite this tool being an important piece in the overall business cogwheel, customers and privacy laws are in a constant battle against it. This paper will address the issues concerning call recording in a business environment and how, despite their efforts to improve customer service, the laws regarding call recording has made it near impossible to implement.…