What is Trunk Side Recording and Extension Side Recording?
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What is Trunk Side Recording and Extension Side Recording?

One of the most frequent questions we get is: What do you mean by trunk side or extension side recording and why does that even matter? The key difference is where we tap into your phone lines and place the recording server. To best illustrate this, below are two images. One image of a recorder tapped into the trunk-side and the other is tapped into the extension-side. (more…)