Using Call Recording to Improve Employee Performance
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Using Call Recording to Improve Employee Performance

Call recording is the best modern tool in quality control. When used well, call recording can help you evaluate your employees accurately, identify strengths and weaknesses, coach effectively, and improve your customer service. As a tool, call recording can enable detailed performance analysis and bring your customer service to new levels. This can make a big difference in your customer satisfaction. It can also be an empowering tool for your employees, making them a part…