Business Call Recording and General Liability Policy
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Business Call Recording and General Liability Policy

We have posted a few times about call recording and the laws that bind them. It can be a bit tricky, considering each state has their own set of rules and regulations. California in particular is known as a two party state, thus, both parties on the phone need to know the conversation is being recorded. Recently, a number of class action suits have come up involving this issue, with claims that the customer never…