Call Recording Keeps Utility Customers From Being Left Out in the Cold
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Call Recording Keeps Utility Customers From Being Left Out in the Cold

Kim arrives home after a long winter’s day and experiences one of a homeowner’s greatest fears. A cold house and a furnace that isn’t working. In the basement nothing looks out of the ordinary except there’s no gas getting into the unit – and no heat coming out of it. She was behind on her gas bill but a phone call to the utility a couple days ago took care of that. So the $64,000…