Call Recording Software features: Reports
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Call Recording Software features: Reports

There are various useful features found in call recording software. One feature that can have a monumental effect on your business is the Reports feature. The reports feature allows you to create two types of reports: Recordings and Quality Control. The difference between the two is pretty self-explanatory; the recordings reports are graphs and charts based off call recordings stored by the software, while the quality control reports are based off the quality control tests…