Call Recording Software Features: Search and Playback
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Call Recording Software Features: Search and Playback

There are various useful features found in call recording software. One of the most critical tools found in recording software is the ability to search for and playback recordings.   This feature is a significant reason why businesses employ call recording software in the first place.  With this feature, you are able to search for specific recordings; you are able to search by caller ID, agent name, date and time of call, or by notes…