More effective call monitoring...without the cords
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More effective call monitoring...without the cords

Published in the Jan 15, 2006 issue of Call Center Times  If you work with a call center in any way you quickly realize the tremendous influence every call has on how your customers perceive your organization. And with recent studies showing consumers currently giving call centers a D+ grade on customer experience it is just as apparent how critical it is to improve call quality. (more…)