Improve Customer Service and Employee Training
Note: Quality Control Management and Coaching is always part of our call recording solution at no extra charge
Versadial includes at no extra cost a robust quality management and evaluation feature for our Call Recording Solution. Ideally used for those who need to review and conduct occasional quality control of employees, our QC module provides managers an unlimited number of tests, unlimited number of forms, with an unlimited number of sections and questions within your test.
In an instant, you can listen to and monitor calls made by your sales team on the front lines. With our built-in grading system, you can test individual sales agents and monitor them over time. Generate reports that show a positive or negative progression with your sales agent and have data to understand why they are failing or succeeding.
Bookmark calls and use them during sales team meetings. Extract audio portions that show proper phone techniques, email recordings to your sales team for review. Correct mistakes and build on each sales interaction by attaching proper notes to each call.
With built-in permission settings, you can have your sales agent listen to only their calls. The ability to self-test has proven to be very beneficial for many companies. Agents have a chance to listen to their calls and self-analyze what worked and what did not work.
For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page.
- Monitor Calls Live
- Grade and Train Your Employees
- Increase Customer Satisfaction
- Extract Portions of a Call for Reviews and Sales Training
- Allow Sales Agent to Listen To Only Their Calls
The QC Module is extremely scalable and can greatly enhance your company's quality of service and training. Use call recording to help you improve customer service.
QC In Detail:
Conduct unlimited quality control tests per day. Select an agent to review, listen to their calls, add bookmarks and make comments.
Have internal training and documents that relate to your policy and procedures? Link these training materials to a specific test and send the entire call to the agent to review and go over any training required.
Have a team of managers that share calls for grading and discussion? Our internal review system allows you to share a call with another manager or employee, and have an internal discussion regarding the call. This internal review system allows for greater collaboration and better understanding of internal policies as well as employee conduct.With multiple permission levels and access, your managers can grade only their team, or have access to other teams to compare.
Run Progress reports on each agent to monitor how they are improving or where they may be falling short and need some encouragement.
With well-trained agents, and the ability to listen live and conduct QC, you have the tools to help you improve your customer service.
Bonus - General Quality Control Reviews
Our QC module also has the ability to run general QC evaluation forms. Run Monthly, Quarterly, or Yearly reviews of employees. No need to attach audio files, these tests can track your employees overall performance over time and be a centralized solution for internal evaluations.
Enhanced quality control module gives you a powerful tool for grading and monitoring the overall progress of your sales team. Increase customer satisfaction by listening to your customer service department 24/7.
VSLogger provides visual and accurate graphs on a variety of variables and data. Our recorder collects a magnitude of data during your daily operations, providing you an excellent resource for monitoring your overall business productivity and performance.
Archive your data to comply with compliance requirements. Our auto archiving feature allows you to store and back up an unlimited amount of data. Our systems are capable of storing up to 148,000 hours directly on the server, allowing you to access recordings from a few years back instantly.
A call recorder for sales training is an excellent tool for using real life successes or failures during sales training meetings. Listen to calls that target a specific issue, or highlight a quality performance. With our systems in place you can easily extract the calls for external use and playback.