How to record VoIP calls on your network

Voice over internet protocol (VoIP) is audio delivered in information packets on a regular computer network or over the internet. VoIP call recording works differently than recording trunk or extension lines or recording at the handset. VoIP call recording taps into your network lines at a hub, or at the SPAN port on a switch. You can record only the VoIP traffic on that switch, or you can record all VoIP traffic on all your switches if you enable remote spanning. If you have multiple switches and do not want to enable remote spanning you can simple connect the Versadial recorder to the span port of each switch you want to monitor for VoIP traffic. In this way as network traffic travels through your switches, a Versadial recorder can detect compatible VoIP packets and record them automatically.

Pros

• Only one ethernet cable needs to be attached to a hub or switch making installation quick.
• Versadial recorders will automatically detect compatible VoIP traffic on your network.
• Because VoIP is all digital, VoIP call recording quality is excellent.
• As long as your IP phones are connected to your network they can be located anywhere in the world and still be recorded.

Cons

• Versadial recorders are only compatible with unencrypted VoIP.
• Not all flavors of VoIP or VoIP PBXs are compatible with Versadial recorders. See a list of compatible VoIP PBXs and IP phones here.