Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck.

The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and during that time called the police department asking if anyone had claimed the truck (no one did). All of the tow companies phone calls to the police station were automatically being recorded by Versadials Call Recording System.

Then, one morning, the tow company received a phone call from the semi truck owners lawyer. The lawyer threatened to sue the tow truck company for holding his clients property against his will. The lawyer said he will be sending a letter about the lawsuit and they will be taken to court. The lawyer then asked the tow truck company how they would response.

The tow truck company told the lawyer they would respond by email. They went  into their call recording system and pulled up all of the recordings to the police station requesting if anyone had claimed the truck. Using the Call Recording Software the tow truck company was able to extract the phone calls and email them directly to the lawyer.

The very next day, a truck came by and picked up the semi truck (cargo and all). No lawyer was present and no letter threatening a lawsuit was ever received. With the help of Versadials Call Recording System and Software, the tow truck company avoided a costly lawsuit and helped  reduce their liability.

Need to maintain PCI Compliance with call recording software?

PCI Compliance requires all companies recording phone conversations to handle credit card details with the utmost security. Versadial recording products (VSLogger and Adutante) provide ever extending technology features which help Versadial customers to become PCI DSS compliant.

Technology features for PCI compliance include, but not limited to:

• Ability to stop recording during exchange of sensitive information
• Ability to pause/silence recording during exchange of sensitive information
• Ability to erase part of the recording which contain sensitive information
• Ability to mark recordings as sensitive and render them “unqueriable “

Versadial Solutions  is seeking an experienced, high-energy Inside Sales Specialist to contribute to our growth. As a successful Inside Sales Professional you must be a team player, technically savvy and goal oriented. You will be responsible for supporting existing clients and generating revenue by selling our solutions to small-to-large size companies. This position offers candidates income growth and career path opportunities.

For more details about the position please visit our career page : Versdial Careers in Call Recorder Industry

Versadial Solutions Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

IRVINE, Calif.–(BUSINESS WIRE)–Versadial Corporation DBA Versadial Solutions announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, Versadial Solutions’s VSLogger, VERSION 4.1 has successfully completed interoperability testing with Cisco Unified Communications Manager, VERSION 8.6 and with Cisco Unified Communications Manager Express, VERSION 8.1.

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Quick local and remote retrieval of fully redundant recorded calls

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