Industry uses



Air Traffic Control
Mandatory recording of pilot communications.


Airlines
Reduce errors in reservations. Identify & resolve customer relations problems. Train & motivate customer service reps with examples of good calls.


Police, Fire, Ambulance, Homeland security and 911 dispatch services Mandatory recording of emergency calls and command center communications.


Alarm companies and Security installers
Offer call recording services to your clients.


Answering services
Offer services allowing clients to backup all their calls to DVD. .


Auto dealers
Record sales calls to train and motivate your sales and service staff..


Banks, Brokerages, Mortgage and Financial services
Record client calls and requests for liability protection..


Employment agencies, HR, and headhunters
Record phone interviews and email them to employers for review.


Hospitals, care centers, doctors & dentist offices
Record emergency calls to double check vital details. Avoid scheduling conflicts by recording appointment requests..


Sales, tech support or service call centers
Train & motivate staff with recordings that are easy to access and share.. Quicken communication with custom notes that automatically alert supervisors to recordings that need their attention. Quality control tests make performance reviews easy. Call volume reports help management optimize staffing schedules.


Construction contractors, concrete manufacturers
Quickly find call recordings by order number to assure exact order requirements are met and as a simple way to diffuse client disputes..


Government and Military
Increase security by detecting & deterring inappropriate calls..


Colleges and private schools
Protect against inappropriate calls and potential lawsuits.


Taxi, limo, towing and airport shuttle services
Insure customer pickup data is correct..