Reduce costly data entry errors

One of the most common and costly problems facing salespeople and customer service agents is mistyping customer or order data. This results in costly errors such as the wrong product or quantity being shipped, or being sent back because an address number was entered incorrectly. The result is not just unnecessary costs, but also lost revenues and decreased customer loyalty. Because a Versadial phone recorder automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.

How VS Logger makes quality monitoring easy

VS Logger is easy to use, phone recording software for businesses. It can automatically record all calls where customer data is taken. VS Logger phone recording software also allows you to set scalable permissions so that employees can only see and listen to their own calls. This empowers your staff to monitor quality and fix their own errors. Recent phone calls can be played back during downtimes so that orders and customer data can be checked, and corrected if there is an error. VS Logger can be installed on as many agent computers as you'd like at no additional charge and can even recognize which agent is on shift and log them in automatically. Supervisors given permission to listen to their employee's call recordings can randomly sample a number of calls and check the accuracy of data entered. This assures quality will continue to improve.

Industries where quality assurance is important

• Service centers, Call centers, Tech support
• Answering services, transcribers
• Financial: Insurance, Banks, Brokerages, Mortgage
• Sales departments
• Professionals, Lawyers, Doctors, Dentists, Hospitals
• Transportation, Airlines, Shipping, Limo