Learn about Call Recording

What is Call Recording?

In a business setting, call recording is the process of attaching a call recording device to a telephone, radio, computer network with VoIP traffic, or other audio lines and then recording calls to be able to play them back later. call recording is also referred to as "telephone recording", "Agent monitoring", or "voice logging." Large call centers were early adopters and most people are familiar with the prerecorded message at the beginning of a call reminds them that; "this call may be recorded for training or quality control purposes." Many government organizations are legally bound to record their calls. Call recording has become a horizontal market over the past decade and all types of businesses large and small now employ call recording for a variety of reasons.

Reasons organizations record their calls

1. Protection against lawsuits
2. As a quality control method
3. To detect and fix data entry errors
4. To increase customer satisfaction
5. For data to aid in management decision making
6. To be compliant with laws mandating call recording
7. As employee training and motivation tools
8. To deter and detect inappropriate calls
9. As verification of oral contracts
10. For gathering direct sales and marketing data
11. To share and keep records of conference calls and meetings