What is phone recording?

Phone recording, also known as voice logging has been around for nearly as long as phones. It consists of attaching a recording device to business phone lines and having a way of playing back these recordings. Call centers were early adapters and most of us are familiar with the little recording at the beginning of a call that reminds us that “this call may be recorded for training or quality assurance purposes” dialog. Phone recorders are now used across nearly every industry.

Why implement a phone recording solution?

There are many reasons why businesses choose to purchase a VersaDial phone recording solution. Here are the top 5 ways a phone recording system can improve your bottom line:

1. Liability: Resolve disputes and protect your company with recorded evidence.
2. Quality control: Improve employee performance and customer satisfaction.
3. Security: Detect or deter security breaches and inappropriate calls.
4. Training: Coach employees with examples of high & low quality calls.
5. Marketing data: learn about your customers and their response to your marketing.

What does a VersaDial phone recording solution consist of?

1. A Microsoft Windows PC.
2. Voice recording boards that plug into the PCI slot of the PC. Learn more about the Call Recording Kit.
3. The software used to record, manage, search, grade and access the recordings. Learn more about VSLogger Call Recording Software.

Our systems can connect to analog or digital telephone, T1/E1/PRI/BRI/ISDN, or any radio or other audio lines and record all conversations on those lines. Recordings are stored as separate files and saved on the recorder PC's hard drive. Optionally, a second copy of the recordings can be automatically backed up to archive media (DVD+RW, network, external drive, etc.). Users can search and playback the recordings on any PC over the network, a web browser or even a phone.

Watch an online phone recording demo.