Monitor calls via PDA/Smartphone

Call monitoring software that runs on the Windows mobile platform

Now there is a new way to make call monitoring more effective by cutting the cords that keep call center supervisors tied to their desks instead of out coaching their reps. This new method involves using a Personal Digital Assistant, or PDA to wirelessly monitor calls and grade calls. Chances are that many call supervisors already have a PDA. Now they can put that PDA to work call monitoring and grading while more effectively influencing their call reps. Read an article about the full benefits of call monitoring by PDA. VS Monitor for PDA provides many of the same features as VS Monitor. Monitor live calls, search existing telephone recordings, and view custom notes and tags. To get a feel for this powerful yet easy to use software watch a movie here.