Live Call Monitoring
Experience our Call Monitoring Software
Click on the image to the right to see a Flash demonstration.
Listen to recordings live from any computer or PDAInstant recall of recent 15 seconds of live recordingImmediate access of recording files at end of recording
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Detailed Call Reports
Call recording reports
Click on the image to the right to see a Flash demonstration.
Generate one of 9 preset reports in a single clickView, print, and save reports as pdf, excel, html, or textRun reports on all or only particular sets of extensions
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Search Options
Telephone recording search
Click on the image to the right to see a Flash demonstration.
Search recordings by agent(s), extension(s), caller id, dialed numbers, inbound/outbound, duration, notes, etc.Calendars make searching a date range easy.Email as wave attachment with single click of mouse
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Grade Calls for Quality
Telephone recording Quality Control tests
Click on the image to the right to see a Flash demonstration.
Create custom QC tests or use one of 4 presetsGrade call recordings while listening to themQC test reports can be used for employee reviews
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VS Logger on a PDA
Call monitoring software for PDA
Click on the image to the right to see a Flash demonstration.
Remotely access call recordings wirelessly via PDAMonitor live calls, and add custom notes while listeningRequires Windows mobile PDA, 25 MB of storage, 2.5MB RAM, and capability to play WAV files
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Demo Movies
