Call Quality Management
Telephone recording Quality Control tests
Click on the image to the right to see a Flash demonstration.
Create custom QC tests or use one of 4 presets
Grade call recordings while listening to them
QC test reports can be used for employee reviews
Phone Call Reports
Call recording reports
Click on the image to the right to see a Flash demonstration.
Generate one of 9 preset reports in a single click
View, print, and save reports as pdf, excel, html, or text
Run reports on all or only particular sets of extensions
Phone Call Search
Telephone recording search
Click on the image to the right to see a Flash demonstration.
Search recordings by agent(s), extension(s), caller id, dialed numbers, inbound/outbound, duration, notes, etc.
Calendars make searching a date range easy.
Email as wave attachment with single click of mouse
Live Call Monitoring
Experience our Call Monitoring Software
Click on the image to the right to see a Flash demonstration.
Listen to recordings live from any computer or PDA
Instant recall of recent 15 seconds of live recording
Immediate access of recording files at end of recording