Reduce your corporate and personal liability

Every business faces the possibility of lawsuits. Customer disputes usually begin with a miscommunication and end up in a lawsuit when there is no easy way to prove who is right. Corporations and their employees can be liable for these miscommunications and even when they are able to defend against a lawsuit the costs of doing so can be tremendous. For this reason, it is important to take a proactive stance with regards to reducing liability. Versadial call recorders are used primarily to provide liability protection that is easy to use and within the budget of any business. Once installed, a Versadial call recorder will automatically record your calls and archive them for easy access at a later date. This recorded evidence can be used to defuse customer disputes before they escalate into costly lawsuits.

How VS Logger makes liability protection easy

Simply set the VS Logger software to automatically record every phone line where verbal contracts or customer calls could be taking place. VS Logger will automatically archive older recordings to DVDs or a network drive. That's it! If there is a customer dispute, you can easily find the call recording by searching a date range, the phone number, or who made the call. Double click to listen to the recording and make a determination of who was at fault. If you find your business at fault you can correct the problem before it escalates. If the customer made a mistake then email a copy of the call in a single click to the party threatening legal action. This usually ends the problem. However, if you do need it, your recordings can be admitted as court evidence in most countries. Case closed.

Legal compliance with Sarbanes-Oxley

Many nations legally require certain industries to record their phone calls. Emergency services such as 911 call centers, police, ambulance and fire-rescue dispatch centers must record all their calls without fail. The Sarbanes-Oxley Act, enacted in the United States on July 30, 2002 also put responsibility on the Accounting, Financial and Securities industries to be more transparent, including the recording of phone calls in certain instances. Versadial call recorders include multiple redundant hardware features to assure recording does not stop if there is a problem. Likewise VS Logger software is built to immediately alert an administrator if there is any threat to continual recordings.

More reasons to record calls >>